Technical Writer

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Description

We have a wide variety of career opportunities around the world — come find yours.

Network Operations Control

The Network Operations department helps us run a safe, reliable airline, and includes careers in aircraft routing and dispatching, crew scheduling, air traffic control and more.

Job Overview And Responsibilities

The Network Operations Technical Writer creates and maintains documentation for the organization including manuals, bulletins, checklists and alerts. These documents must comply with FAA, Company guidelines, and established industry safety standards. The Technical Writer individually and collectively contributes to the safety of the operation by producing accurate, timely, and standardized publications.

• Author technical documentation in the structured content management system or other designated format and maintains documentation in accordance to all records retention policies and United standards
• Collaborate with content owners to facilitate document revisions, standardize content format, and offer publication support
• Author and maintain illustrations used in technical documentation
• Present prepared content for review and approval by the required stakeholders
• Receive and maintain approval records from division stakeholders and the FAA
• Performs audits of Network Operations documentation to ensure compliance with FAA regulations and United policies
• Coordinate with other operating divisions to ensure policy and procedure congruence
• Facilitate the release of approved technical documentation to multiple electronic platforms
• Maintain archives of approvals and published revisions
  
  

• Associate degree or 2 years of relevant work experience in Technical Writing
• 2+ years experience in technical writing, publishing and documentation management
• Excellent verbal and written communication skills
• Excellent writing and grammatical skills
• Excellent organizational skills and attention to detail
• Ability to present complex data in clear, concise text
• Ability to meet deadlines and to work independently
• Ability to edit and proofread work of colleagues
• Ability to adapt to and learn new technologies and computing systems
• Must be legally authorized to work in India for any employer without sponsorship
• Must be fluent in English (written and spoken)
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position
  
  

• Bachelors degree or 4 years of relevant work experience in Computer-Science, Aviation
• Ability to modify stylesheets or schemas used by CCMS
• Ability to record and edit videos, such as computer screen captures
• Knowledge of S1000D or ATA technical writing specifications