Sr Quality Evaluator

Job Title:

Sr. Quality Evaluator

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Key Responsibilities :

• High performance delivery on all quality parameters
• Audit chats/email interactions on Product/process, Communication and soft skills parameters
• Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion
• Data analysis and making designated reports/presentations
• Participate in calibrations to ensure consistent scoring & feedback delivery approach
• Communicate to heighten awareness and focus on importance of positive customer experience
• Make recommendations and drive process improvement
• Reduce the learning curve and help enhance the product/process knowledge of new team members
• Ensure that internal policies, procedures and compliance regulations are being followed
• Customer/Client Interactions by using process knowledge and highlighting key areas to work on
• Prepare TNA, publish and execute for 100% closure
• Real Time Support (Production/Live Support) on the floor as per the business requirement
  
  

Desired Skills :

• Employee should have business and root cause analytical skills
• Should have skills to improve team quality
• Should be able to do transactional monitoring
• Should have effective feedback and coaching skills
• Should be aware about compliance and controls audit
• Associates Degree in related field from a four-year college or university with 3-5 years of experience preferred.
• Strong attention to detail.
• Self-starter, sense of urgency and works well under pressure.
• Demonstrated ability to multi-task and meet timelines o deliverables.
• Proficient in Microsoft Office.
• Strong communication skills, both written and verbal.
  
  

Education Qualification: - Graduation

Disclaimer: - Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

Location:

IND Gurugram - SP Infocity, Plot no 243 Udyog Vihar, Dundahera

Language Requirements:

Time Type:

Full time

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R1647647

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