Content Studio Specialist

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Job Title

Content Studio Specialist

Job Description

Concentrix Catalyst is looking for multiple Copywriters to join our fast-growing content delivery teams.

We believe that quality is essential in transforming design and operations, connecting desired business outcomes to meaningful user experiences. We speak as strategic leaders bridging technology, operations, and quality assurance to ensure a human-centered approach for our clients and their customers. Our focus is on optimizing production processes and enhancing content quality.

Working under the direction of the Team Content Operations Manager, you will be part of a team that executes best-in-class quality audits and content updates on extensive libraries of content. You will assess where and how content can be refined and improved for optimal usability. Additionally, you will be responsible for editing existing content and providing actionable insights to enhance quality according to best practices.

Our Content Specialists are both meticulous and detail-oriented, eager to find and share opportunities for improvement. You are both a do-er and an innovator, unafraid to make independent decisions and recommendations.

Successful candidates possess strong reading comprehension and writing skills and are responsible for evaluating large multi-page articles for quality and effectiveness. Don’t worry, we’ll provide coaching initially, but we expect you to lead the decision-making process shortly thereafter.

• Strong English competency
• 1 year or less experience in Contact Centers and/or content studios
• Ability to work on-site
• Collaborate with the Team Content Operations Manager to conduct quality audits on extensive content libraries
• Evaluate and edit existing content for clarity, accuracy, and usability based on best practices
• Identify opportunities for content refinement and improvement to enhance overall quality and user experience.
• Provide actionable insights and recommendations to optimize production processes and content effectiveness.
• Attention to detail in reviewing large multi-page documents, ensuring quality standards are met.
• Contribute to the development of quality assurance protocols to streamline content updates and revisions
• Engage in independent decision-making regarding content enhancements while working within team guidelines
• Participate in coaching sessions and training to continuously improve quality assessment skills
• Stay current with industry trends and best practices in content creation and quality assurance
• Foster a collaborative environment by sharing knowledge and strategies for content improvement with team members
• Experience with the Microsoft Suite and Google Online tools (preferred)