Digital Transformation Specialist

IMEA (India, Middle East, Africa)

India

LIXIL INDIA PVT LTD

Employee Assignment

Hybrid

Full Time

30 September 2025

Job Description: Digital Transformation Specialist

About LIXIL

LIXIL is a global leader in the housing and building industry, committed to making better homes a reality for everyone, everywhere. We offer a comprehensive portfolio of products and services that enhance living spaces and promote a comfortable, healthy lifestyle. Our mission is to create a positive impact on peoples lives through innovative and sustainable solutions.

We are seeking a highly motivated and experienced Digital Transformation Specialist. This role is crucial for driving key digital transformation projects across the India, Middle East, and Africa (IMEA) region. The ideal candidate will have a strong background in leveraging technology to solve complex business challenges and create significant operational efficiencies.

Key Responsibilities

• CRM Implementation & Optimization: Lead the implementation, configuration, and ongoing optimization of CRM platforms, specifically Salesforce and Zoho, to enhance sales and customer service processes.
• AI Use Case Development: Identify and develop innovative AI and machine learning use cases to support business functions, including:
• Sales: Lead scoring, predictive analytics for sales forecasting, and personalized product recommendations.
• Marketing: Customer segmentation, sentiment analysis, and automated content creation.
• After-Sales Service: Chatbots for customer support, automated ticket routing, and predictive maintenance.
• Data Analytics & Reporting: Design, build, and maintain interactive data dashboards and analytical reports to provide actionable insights into business performance. This includes data collection, cleaning, and visualization.
• Project Management: Manage all phases of digital transformation projects, from initial scoping and stakeholder analysis to implementation and post-launch support.
• Audit & Compliance Support: Coordinate with global SAP and basis teams to provide necessary support and documentation to auditors, ensuring all project implementations align with Governance, Risk, and Compliance (GRC) requirements.
• IT Vendor Management: Manage Service Level Agreements (SLAs) and monitor contracts with IT vendors to ensure optimal performance, compliance, and effective service delivery.
• Stakeholder Collaboration: Work closely with cross-functional teams, including sales, marketing, and IT, to ensure project alignment with business goals and successful adoption of new technologies.
• Technical Expertise: Serve as a subject matter expert on digital solutions, staying up-to-date with industry trends and emerging technologies.
• Reporting: Report directly to the Country IT Leader.
  
  

Qualifications & Skills

• Education: A Bachelor of Technology (B.Tech) degree in Computer Science, Information Technology, or a related technical field is required.
• Experience: 3 to 6 years of proven experience in digital transformation, IT project management, or a similar role.
• Technical Proficiency:
• Demonstrated expertise with CRM systems, particularly Salesforce and Zoho.
• Experience with data visualization tools such as Power BI, Tableau, or Looker Studio.
• Familiarity with AI/ML concepts and a track record of implementing AI-driven solutions.
• Solid understanding of data analytics principles and database management.
• Experience with cloud-based data warehouses like Google BigQuery is a plus.
• Soft Skills:
• Exceptional problem-solving abilities and a strategic mindset.
• Strong communication and presentation skills, with the ability to explain technical concepts to non-technical stakeholders.
• Excellent organizational skills and the ability to manage multiple projects simultaneously in a fast-paced environment.
• Proven experience working within an Agile Scrum framework.
  
  

Career Outlook

This role offers an excellent opportunity to gain significant exposure to the end-to-end digital strategy and digital transformation initiatives of a global organization. You will be at the forefront of implementing technologies that directly impact business growth and operational efficiency across a dynamic and diverse region. This experience will be invaluable for a career in digital strategy, technology leadership, or IT consulting.

Contract & Location

• Contract Type: This is a 1-year fixed-term contract, subject to extension based on performance and business needs.
• Notice period - 1 Month (by either parties)
• Location: Gurgaon, India. This is a hybrid role requiring 4 days in the office and 1 day of work from home (WFH). Occasional domestic and international travel may be required.
  
  

Only candidates with the specified qualifications and experience should apply.

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