Tele caller (225-829)

As a Telecaller, you will play a crucial role in our company's communication strategies. You will be responsible for reaching out to potential and existing clients through phone calls to provide them with information about our products and services. Your primary aim will be to generate interest, clarify queries, and facilitate sales, all while maintaining excellent relationships with customers. You should possess strong communication skills, an engaging personality, and the ability to handle rejection gracefully. Working in a fast-paced environment, you will need to meet specific targets and deadlines, making it essential for you to be self-motivated and driven. Your insights into customer feedback will be invaluable in shaping our customer-centric approach and enhancing our offerings.

Responsibilities

• Initiate outbound calls to potential customers to introduce products and services.
• Manage inbound calls professionally and address customer inquiries effectively.
• Maintain detailed records of conversations and sales transactions in the database.
• Follow up with previous contacts to nurture relationships and close sales.
• Collaborate with sales teams to identify and pursue new prospects.
• Strive to achieve or exceed weekly and monthly call and sales targets.
• Handle customer complaints with empathy and rectify issues promptly.
• Provide accurate information by utilizing available resources and tools.
• Adjust sales techniques based on customer interactions and feedback.
• Prepare regular reports on telemarketing activities and outcomes.
• Stay updated with product knowledge and market trends for better service.
• Contribute to team efforts by accomplishing related results as required.

Requirements

• Proven experience as a Telecaller or similar customer service role.
• Excellent verbal communication skills with a clear speaking voice.
• Strong persuasive skills and ability to handle objections effectively.
• Proficient with computer systems and CRM software for managing data.
• Ability to work independently and as part of a collaborative team.
• High school diploma or equivalent, with any additional education preferred.
• Strong organizational abilities to manage time and prioritize tasks efficiently.