IT Technician 08J26

An IT Technician plays a pivotal role in maintaining the technological infrastructure of a company, ensuring that all IT-related issues are addressed swiftly and efficiently. As a key member of the IT department, the IT Technician will be responsible for installing, configuring, and supporting the hardware and software necessary for the company’s day-to-day operations. This position also involves troubleshooting and resolving any technology-related problems faced by staff, which may range from network connectivity issues to software installation errors. The role requires a proactive attitude, excellent problem-solving skills, and the ability to work well under pressure to ensure minimal disruption to the business. An IT Technician must be adaptable and willing to keep up with industry changes and advancements in technology. With a customer-focused approach, the successful candidate will play a significant role in fostering a productive workplace environment through effective technology management.

Responsibilities

• Install and configure computer hardware, systems, and networks for optimal use.
• Monitor and maintain computer systems, ensuring stability and functionality.
• Respond promptly to technical support queries from company staff and clients.
• Diagnose and troubleshoot system malfunctions and provide viable solutions.
• Maintain accurate documentation of system configurations and changes.
• Perform regular software updates and patches to safeguard systems against vulnerabilities.
• Assist in developing and implementing information technology procedures and guidelines.
• Collaborate with IT team members on projects and technical improvements.
• Manage equipment inventory and ensure availability of necessary IT supplies.
• Ensure security and privacy of networks and computer systems.
• Deliver user training and guidance on new technologies and processes.
• Provide technical support for video conferencing which may include remote setup.

Requirements

• Bachelor’s degree in Computer Science or a related IT field is preferred.
• Proven experience as an IT Technician or relevant technical role.
• Strong knowledge of computer hardware, networking systems, and peripheral equipment.
• Proficiency in troubleshooting IT hardware and software issues effectively.
• Ability to manage and prioritize multiple support requests under tight deadlines.
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Outstanding communication skills to convey tech-related information to non-tech users.