Client Relationship Executive (225-722)

A Client Relationship Executive plays a crucial role in ensuring that an organization's clients are satisfied with the services or products offered. This position is pivotal in building and maintaining positive relationships between the company and its clients. The role requires excellent communication skills, a customer-centric approach, and the ability to resolve issues swiftly while looking for opportunities to enhance the client experience. As a Client Relationship Executive, you must be adept at managing customer profiles, understanding client needs, and ensuring a seamless service experience. It's your responsibility to foster trust and loyalty, which leads to client retention and the potential for new business opportunities. Your successful collaboration with sales and support teams directly contributes to achieving the company’s business objectives while maintaining a high client satisfaction score.

Responsibilities

• Develop and maintain long-lasting relationships with existing and prospective clients.
• Serve as the main point of contact for client inquiries and concerns.
• Collaborate with sales and marketing teams to identify new client opportunities.
• Analyze client feedback to identify opportunities for improvement and growth.
• Prepare and deliver client service reports summarizing key account metrics.
• Coordinate with internal teams to ensure timely delivery of client solutions.
• Resolve client issues promptly while adhering to company protocols and policies.
• Organize regular client meetings to discuss performance and address any concerns.
• Identify areas for service improvements and propose actionable solutions.
• Maintain accurate and updated client records within the company database.
• Assist in negotiating contract renewals in collaboration with the sales department.
• Ensure all client communications are handled professionally and in a timely manner.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years experience in client relations or customer service roles.
• Excellent communication and interpersonal skills to manage diverse clients.
• Strong problem-solving skills and the ability to handle challenging situations.
• Proficient in customer relationship management (CRM) software and tools.
• Demonstrated ability to meet deadlines while managing multiple client accounts.
• Proven track record of successfully maintaining and strengthening client relationships.