Team Lead - Operations

At Mr. Cooper Group, You Make the Dream Possible.

Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.

Join us and make the dream of home ownership possible!

Job Responsibilities

• Directly managing a team of mortgage operations professionals, including processors, underwriters, and closers. This involves setting goals, providing guidance, and conducting performance reviews.
• Monitoring individual and team performance metrics such as productivity, turnaround times, accuracy rates, and schedule adherence.
• Managing the workflow to ensure loans progress smoothly from application to closing.
• Implementing quality control measures to ensure accuracy and compliance with regulatory requirements.
• Ensuring all mortgage operations adhere to federal and state regulations, including RESPA, TILA, and others
• Generating reports on team performance metrics and presenting findings to management.
• Proficiency in using mortgage processing software and tools to manage workflows and track loan statuses.
• Team Manager operations should ensure efficient loan processing, maintaining compliance with regulations, optimizing team performance, and enhancing the overall customer experience.
• Generating operational reports, analyzing data trends, and identifying areas for process improvement or cost reduction. Using metrics to measure team performance and operational efficiency.
• Participating in strategic planning sessions to align operational goals with overall business objectives
• Required minimum of 5 years' experience in Mortgage Claims (FHA)
• Should have experience in handling team
  
  

Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V

Job Requisition ID

024565

Job Category

India Business Operations

Primary Location City:

Bengaluru

Primary Location Region:

Karnātaka

Primary Location Postal Code:

560064

Primary Location Country:

India

Additional Posting Location(s):

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