Senior Executive - Customer Care

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

The purpose of this role is to bridge the gap by giving fast track services to our customers. The
primary role of the customer service representative is to interact with customers to address their
concerns, answer their questions and assist them with their needs. A customer service
representative will often answer customer phone calls and emails, responding to customers
questions and concerns

Key accountabilities

Handle inbound and outbound calls to customers and clients.
• Identify the needs of customers, resolve issues, and provide solutions.
• Ensure you follow the customer service script provided by the company for uniformity.
• Also, be well-read on company policies and the website for FAQs or policy related
answers.
• Maintain good customer relations.
• Meet personal targets and work towards meeting team targets.

Required experience

Graduate/Post Grad in any field
• Prior experience with customer service and call centres in
relevant job roles.
• Good knowledge of CRM practices and systems.
• Customer-oriented attitude with professionalism.
• Strong multitasking, time management, and target achieving
skills.
• Excellent communication and listening skills with good
command over the English language/ regional if applicable