RRN00013988 - Infra Tech Support Practitioner

THE WORK: Explore opportunities to build knowledge and support collaborative efforts while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a supportive environment for continuous learning and growth. We warmly invite you to join us in this exciting journey of professional development and meaningful contribution.

Ensure production systems are available and operating according to defined service level agreements.

Drive incident and outage resolution and maintain clear communication throughout the process.

Facilitate the restoration of service to the production environment efficiently and effectively.

Establish and maintain disaster recovery procedures to safeguard operational continuity.

Maintain data retention practices in alignment with organizational policies and standards.

HERES WHAT YOU WILL NEED:

Beginner proficiency in Service Desk Management.

Beginner proficiency in Service Desk Voice Support.

It is advantageous to have prior experience in relevant related skills.

Bachelors Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

Intermediate proficiency in customer service.

Beginner proficiency in incident management.

Intermediate proficiency in communication skills.

Beginner proficiency in problem analysis.

Beginner proficiency in technical troubleshooting.