Program Manager Amazon Now

Description

The Program Manager at Amazon Now is responsible for strategically planning, leading, and executing small to medium-scale projects and programs that drive operational excellence across Amazon Now's ultra-fast delivery network. This role focuses on managing dark store operations, scaling initiatives, and ensuring seamless execution of key programs that impact customer experience and operational efficiency.

This is a high-ownership role requiring the individual to design, implement, and govern scalable mechanisms across a rapidly expanding dark store network.

Key job responsibilities

• Own and manage medium-sized programs driving end-to-end delivery from conception to implementation
• Develop and execute project plans, securing resources and managing implementation across cross-functional teams
• Track tasks, deliverables, deadlines, and milestones through regular status checks with stakeholders
• Make appropriate trade-offs to optimize timelines and deliverables in consultation with stakeholders
• Partner with Operations, Supply Chain, Finance, Procurement, and other cross-functional teams to align on program objectives
• Clearly communicate goals, roles, responsibilities, and desired outcomes to all stakeholders
• Provide fortnightly status updates to leadership on program progress, team readiness, challenges, and support requirements
• Own the end-to-end third-party payments framework
• Design and implement system-driven, auditable payment mechanisms that replace manual workflows ensuring scalability and zero payment leakage and complete audit traceability
• Drive automation and tooling initiatives that reduce manual processing effort, improve payout cycle times, and create self-serve reporting for stakeholders
• Define and enforce payment SOPs, exception-handling protocols, and escalation frameworks that enable consistent execution as the program scales
  
  

Basic Qualifications

• Bachelor's degree or equivalent
• 2+ years of program or project management experience
• Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
  
  

Preferred Qualifications

• Experience in creating process improvements with automation and analysis
  
  

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - ASSPL - Karnataka

Job ID: A10474973

---