IT Support Engineer-1

Digantara is a leading Space Surveillance and Intelligence company focused on ensuring orbital safety and sustainability. With expertise in space-based detection, tracking, identification, and monitoring, Digantara provides comprehensive domain awareness across all regimes, enabling end-users to gain actionable intelligence on a single platform. At the core of its infrastructure lies a sophisticated integration of hardware and software capabilities aligned with the key principles of situational awareness: perception(data collection), comprehension(data processing), and prediction (analytics). This holistic approach empowers Digantara to monitor all Resident Space Objects(RSOs) in orbit, fostering comprehensive domain awareness.

Why Us:

• Be part of a collaborative and innovative environment where your ideas and skills make a real difference to the entire space realm.

• Push the boundaries with hands-on experience, greater responsibilities, and rapid career advancement.

• Competitive incentives, galvanising workspace, blazing team—pretty much everything you have heard about a startup.

Ideal Candidate:

We are seeking an IT Support Engineer I to manage day-to-day IT operations and provide technical support for end-user computing and workspace technology

Responsibilities:

• Manage and support Windows and Mac laptops, including setup, configuration, troubleshooting, and maintenance 

• Provide technical support for printers, scanners, and other peripheral devices 

• Troubleshoot and resolve WiFi connectivity issues for end users 

• Manage meeting room technology, including AV equipment, video conferencing systems, and display screens 

• Respond to IT support tickets and requests in a timely manner 

• Perform hardware and software installations and upgrades 

• Maintain inventory of IT equipment and assets 

• Manage hardware and software asset lifecycle including deployment, tracking, and disposal 

• Document technical procedures and maintain knowledge base articles 

 Qualifications:

• 1-3 years of experience in IT support or help desk role 

• Strong knowledge of Windows and macOS operating systems 

• Experience with printer management and troubleshooting 

• Understanding of wireless networking basics 

• Experience with hardware and software asset management 

• Excellent customer service and communication skills 

• Ability to work independently and prioritize multiple task

General Requirements:

• Strong leadership capability with the ability to influence cross-functional stakeholders.

• Comfortable working in a lean startup culture with high autonomy and accountability.

• Ability to communicate effectively with both deep technical teams and senior business stakeholders.

• Willingness to work from the Bengaluru office and collaborate closely with cross-functional teams.

Job Location: Hebbal, Bengaluru