IT Engnr - Prod Supp

Requirements

Description & Requirements

As a IT Engineer at the Band-5, your role will involve leading and managing teams responsible for building, deploying, and maintaining software applications in a fast-paced, agile environment. You will be responsible for driving innovation and excellence in DevOps practices and ensuring that the team is delivering high-quality, reliable solutions that meet business requirements.

Essential Duties and Responsibilities:

• Provide technical consulting to project teams.
• Provide timely status updates and proactive communications on issues to the stakeholders and run/participate in Scrum/Kanban meetings within the team.
• Engage with global teams to effectively translate customer requirements to project requirements and identify potential solutions that are optimized to operate within the constraints of the product.
• Support pre and post-deployment activities.
• Monitor and troubleshoot application performance and production issues using tools like SolarWinds, Grafana, Prometheus, and Splunk.
• Generate reports related to availability, performance, and capacity bottlenecks at desired intervals as per operational requirements.
• Interact with internal teams and external 3rd party vendors to troubleshoot and resolve complex problems.
• Works with Security teams to ensure that infrastructure and software systems are properly secured.
  
  

• Provide technical consulting to project teams.
• Provide timely status updates and proactive communications on issues to the stakeholders & run/participate Scrum/Kanban meetings within the team.
• Engage with global teams to effectively translate customer requirements to project requirements and identify potential solutions that are optimized to operate with in constraints of the product.
• Able to effectively manage escalations and operate under crisis. Ability to take command of crisis situations.
• Supporting pre & post deployment activities.
• Driving team to the right direction to avoid late / missing SLA’s in delivering files to the trading partners.
• Strong communication skills and ability to work independently.
• Monitor and troubleshoot application performance and production issues, using tools like Grafana, and Splunk.
• Daily responsibilities which include IT Infrastructure, OS monitoring & support on heterogeneous infrastructure domains comprising of Server, Storage, Network, Databases.
• Generating reports related to availability, performance and capacity bottle necks at desired intervals as per operational requirements.
• Logging of incidents and events based on appropriate categories using ServiceNow & JIRA ticketing tool and assigning it to the appropriate stake holders for resolution.
• Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems.
• Work with security teams to ensure that infrastructure and software systems are properly secured.
• Detail understanding on Axway functions.
• Experienced in Boomi loads handling and knowledge on Snowflake.
• Participate in regular meetings and team calls and provide status updates on projects and tasks.
• Handling Batch jobs Monitoring, File Management systems and Trouble shoot it.
• Maintain and enhance Knowledge Base articles.
• Handle shift alone without any dependencies
• Extensive experience working on Windows / Linux Operating systems. Strong knowledge on Shell Scripting, SQL Queries. One should have good knowledge on cloud platform.
• Develop Dashboard using Power BI, AWS concepts on EC2, S3, Cloud watch, Lambda.
• Troubleshoot malfunctions of enterprise hardware and software applications.
  
  

• Bachelors degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
  
  

• Bachelors degree in computer science, information technology, or a related field.
• 5+ years of experience in Production/Application support and maintenance projects.
• Hands‑on experience in monitoring, supporting, and resolving production issues in middleware environments (Tomcat, JBoss, Apache).
• Knowledge of Windows/Unix systems administration.
• Familiarity with cloud computing environments such as AWS, GCP, or Azure.
• Timely reporting of status and communication of events for effective decision making by the management.
• Willingness to support on call / 24x7 rotations.
• Accountable for at least for one Project initiates and resolve showstoppers.
• Strong communication and collaboration skills, with the ability to work in a team environment.
• Understanding of security principles and experience with securing infrastructure and applications.
• Basic Knowledge on SQL, Boomi/Snowflake, MMS, Power BI and Java is preferrable.