Develops strong working relationships with end users from the business and within HR to identify, troubleshoot, and resolve problems with the Oracle Cloud HR (HRIS) and ServiceNow HR Service Delivery systems with a process-improvement and automation mindset.
Primary point of contact for ticket/issue resolution and liaise with IT on issues that require IT intervention.
Support creation of training documentation and end-user knowledge articles; helps support training sessions by collecting screenshots, masking sensitive data, and pre-staging scenarios.
Conducts quarterly release regression testing and monthly enhancement testing.
Uses OTBI and Excel to create and validate one-off or manually updated reports for management, business units, and HR.
Responsible for data entry and validations for mass uploads and data changes within Oracle HR and Oracle EBS
Serves as the technical point of contact for identifying and correcting data integrity issues to new hire, employment, personal, and other HR data resulting from projects, support tickets, or integration error-logs.
Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
Performs other duties as directed.
Responsibilities
University Degree (Equivalent to Bachelors degree) in Human Resources, Information Technology, Business, or a related disciplines plus generally three years of directly related experience.
Experience with Oracle Fusion HR Cloud required.
Expertise with Oracle EBS (on-prem) is highly preferred.
Experience working within an HR Service Delivery model; use of Service Now platform is highly preferred.
Understanding of system integrations to internal and external systems, and experience with error log troubleshooting and resolution.
Expertise required in MS Office with advanced knowledge of Excel/v-look-up and pivot tables.
Experience working with HR compliance, data security and privacy, and regulatory issues.
Strong records maintenance and organizational skills required.
Qualifications
University Degree (Equivalent to Bachelors degree) in Human Resources, Information Technology, Business, or a related disciplines plus generally three years of directly related experience.
Experience with Oracle is highly preferred.
Expertise required in MS Office with advanced knowledge of Excel/v-look-up and pivot tables.
Experience working with HR compliance and regulatory issues.
Strong quantitative knowledge and experience; comfortable with assuming technical ownership of data and applying qualitative assessments of the information.
Strong records maintenance and organizational skills required.
About Us
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Professional Services Software Development And Manufacturing
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