Engagement Associate

Job Summary

This role aims to provide a level of quality customer service to all clients & members unsurpassed in the hospitality industry. You will work closely with your Operational colleagues, collaborating with other department teams to facilitate the Centre operations and address our Members’ needs.

Through the establishment and maintenance of excellent client relations, you will act as the ‘face’ of TEC and act as the first-class support function for all our in-house and external Members.

As an individual contributor, you will have strong customer service instincts, attention to detail and a tendency to always go the extra mile for our Members.

Responsibility

• Contribute to daily operations, including centre opening and closing, all operational activities, facilitating Member activity.
• Engage with Members to build personal and team profiles, understanding who they are, what they do, what they like or dislike.
• Coordinate upkeep of our Centre facilities, decorations and furniture, addressing cleaning, repairs and areas of improvements.
• Contribute to the successful achievement of business performance metrics in your city.
• Manage your own contributions and deliverables, professionalism and proactivity, learnings and improvements.
  
  

• Bachelor degree is preferred
• Good command of written and spoken English and local language
• Minimum of 1 year's customer service and admin experience in hotel, retail or client centric environments is preferred
  
  

• Effective Communication & Active Listening
• Interpersonal Skills
• Adaptability & Flexibility
• Teamwork & Collaboration