Key Account Executive (225-728)

The Key Account Executive plays a pivotal role in the organization, serving as the primary liaison between the company and its most valuable clients. This position requires a keen understanding of client relationship management, exceptional communication skills, and a strategic mindset to manage customer accounts proficiently. The Key Account Executive is responsible for ensuring client satisfaction, identifying new business opportunities within existing accounts, and driving revenue growth. This role demands a proactive approach to problem-solving, the ability to negotiate and close deals effectively, and a high level of business acumen. The executive must work collaboratively with various internal teams to deliver customized solutions that meet the unique needs of key clients, ensuring loyalty and long-term engagement.

Responsibilities

• Develop and maintain strong relationships with key clients to promote client loyalty.
• Identify and pursue new business opportunities within existing client accounts.
• Understand client needs and customize solutions to meet their specific requirements.
• Coordinate with internal teams to ensure timely delivery of client projects and solutions.
• Negotiate contracts and service agreements to maximize profit while satisfying client needs.
• Provide regular updates and detailed reports on account status and progress to management.
• Collaborate with sales and marketing teams to devise strategies for business growth.
• Monitor market trends and competitors to identify opportunities for client engagement.
• Resolve client issues and complaints promptly to maintain high customer satisfaction levels.
• Set sales targets and implement strategies to achieve departmental goals.
• Attend industry events and network to generate leads and increase brand awareness.
• Train and mentor junior sales staff on effective key account management tactics.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years experience in key account management or sales roles.
• Proven track record of meeting or exceeding sales targets in a similar industry.
• Strong interpersonal and communication skills to effectively manage client relationships.
• Excellent negotiation and problem-solving abilities to resolve client issues effectively.
• Proficiency in CRM software and MS Office for managing client information.
• Ability to travel as needed to meet with clients and attend industry events.
• Self-motivated and able to work independently while managing multiple priorities.