IT Operations Specialist (225-929)

As an IT Operations Specialist, you will be at the heart of our technological backbone, ensuring the seamless operation of our IT infrastructure. You will be responsible for managing and maintaining our hardware and software resources, optimizing current systems, and implementing new technologies to improve operational efficiency. You'll work closely with other IT professionals and departments to diagnose and resolve any technical issues or disruptions swiftly. Strong communication skills and the ability to think critically will help you ensure our systems are robust and reliable. This role is essential in maintaining the continuous performance and scalability of our IT operations, which supports the organization's growth and productivity.

Responsibilities

• Ensure optimal performance of IT systems by conducting regular maintenance checks.
• Monitor system performance and troubleshoot problems to ensure uninterrupted service.
• Collaborate with the IT team to enhance and improve operations processes and outcomes.
• Assist in the deployment, configuration, and management of network hardware and software.
• Document and enforce operational policies and procedures for system security and efficiency.
• Implement automation strategies for routine tasks to improve operational efficiency.
• Coordinate with vendors and service providers to resolve technical issues and outages.
• Analyze information to recommend and plan the implementation of new systems or modifications.
• Provide technical support and training to internal clients to maximize system utilization.
• Ensure data protection and backup protocols are executed without fail to safeguard information.
• Evaluate and test new software and systems to determine possible benefits to operations.
• Maintain up-to-date knowledge of industry trends and new technologies to support operations.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
• Proven experience in IT operations or technical support in a business environment.
• Strong understanding of network and system architecture, operations, and security.
• Familiarity with networking, virtualization, and cloud computing technologies is essential.
• Excellent problem-solving skills and the ability to troubleshoot complex systems.
• Effective organizational skills and the ability to manage multiple tasks simultaneously.
• Strong interpersonal skills with the ability to communicate technical concepts clearly.