Field Service Engineer II 21N25

The Field Service Engineer II (21N25) is a crucial role responsible for the maintenance, troubleshooting, and repair of various types of equipment and systems at client sites. This position requires an individual who possesses technical expertise and the ability to work independently or as part of a team. Outstanding communication skills are essential to interact effectively with customers, ensuring they have a clear understanding of the services performed. The Field Service Engineer II will manage multiple tasks efficiently while providing exceptional service and maintaining high customer satisfaction levels. Covering both routine and non-routine tasks, the role also involves handling emergency situations and implementing solutions to complex problems. Flexibility and adaptability are key, as the role often requires travel and working under varied conditions. Commitment to safety and adherence to industry standards are paramount in delivering reliable and cost-effective solutions to our clients.

Responsibilities

• Perform installation, maintenance, and repairs on equipment and control systems.
• Diagnose technical issues and implement effective solutions on-site.
• Provide technical support and guidance to clients and end-users.
• Conduct routine maintenance and inspections to ensure equipment reliability.
• Maintain accurate records of service activities and report to management.
• Collaborate with engineering teams to resolve complex equipment issues.
• Conduct training sessions for clients to ensure proper equipment usage.
• Comply with all safety protocols and regulatory standards at all times.
• Prepare detailed field reports for each service visit and intervention.
• Manage inventory and order spare parts as needed for field operations.
• Stay updated with the latest technology trends and service procedures.
• Assist in the development of troubleshooting guides for common issues.

Requirements

• Bachelor’s degree in Engineering or a related technical field is preferred.
• Minimum of three years of field service experience required in similar roles.
• Proficiency in using diagnostic tools and repair equipment is necessary.
• Strong problem-solving skills and attention to detail are essential.
• Excellent verbal and written communication skills are required for this role.
• Ability to work independently under minimal supervision is vital.
• Willingness to travel frequently and work flexible hours, including weekends.
• Valid driver’s license with a clean driving record is mandatory.