Email Support Executive 10J26

We are seeking a dedicated and proactive Email Support Executive to join our customer service team. The ideal candidate will be responsible for managing a high volume of inbound and outbound email communication, ensuring that customer inquiries and issues are addressed promptly and effectively. As an Email Support Executive, you will act as the first point of contact for our customers, providing them with outstanding service and support. You should have excellent written communication skills, possess a keen eye for detail, and have the ability to handle multiple tasks in a fast-paced environment. If you thrive in addressing customer needs and have a passion for service excellence, we want to hear from you.

Responsibilities

• Respond promptly and professionally to customer emails to ensure satisfaction.
• Identify and escalate issues to appropriate departments when necessary.
• Maintain a high level of customer service standard through written communication.
• Document and update customer interactions and related information in the system.
• Collaborate with team members to ensure consistent service delivery and resolve inquiries.
• Analyze customer feedback and suggest improvements to current processes.
• Prepare daily, weekly, and monthly reports on email support activities and feedback.
• Ensure all communications comply with company standards and industry regulations.
• Support other customer service channels as needed, such as phone or chat support.
• Develop and maintain a comprehensive knowledge of company policies and products.
• Remain adaptable to shifts in processes and customer service strategies.
• Participate in training and development sessions to enhance skills and knowledge.

Requirements

• Minimum of a high school diploma or equivalent; a degree is preferred.
• Experience in a customer service or support role, particularly via email, is a plus.
• Exceptional written communication skills with strong attention to detail.
• Ability to manage multiple tasks and prioritize work effectively in a fast-paced environment.
• High proficiency in using email platforms and familiarity with CRM systems.
• Problem-solving skills with the ability to handle difficult customer interactions calmly.
• Willingness to work in shifts, including some weekends and holidays.