Telesales Specialist (225-613)

The Telesales Specialist is a dynamic and pivotal role within our sales team, responsible for driving growth and enhancing customer satisfaction through effective sales strategies and exceptional communication skills. This position involves contacting potential and existing customers over the phone to generate leads, close sales deals, and offer exemplary service. The ideal candidate will be a persuasive communicator with a proactive approach to meeting and exceeding sales targets. In addition to strong selling abilities, the Telesales Specialist should have the capability to build and foster customer relationships, understand client needs, and effectively convey product information to ensure customer satisfaction. The role is integral to capturing new opportunities and expanding the company’s customer base.

Responsibilities

• Contact potential or existing customers to inform them about products or services.
• Generate leads and convert them into beneficial sales deals consistently.
• Answer any questions about products, prices, and availability with precision.
• Overcome customer hesitations or objections to closing sales successfully.
• Ask insightful questions to understand customer requirements fully.
• Manage and update customer databases to foster thriving relationships.
• Follow up on initial interactions to develop long-term business engagement.
• Collaborate with sales team members to ensure consistent synergy and outcomes.
• Achieve daily, weekly, and monthly sales quotas with strategic effort.
• Provide exceptional customer service that encourages repeat business contacts.
• Keep records of all sales calls and performance results for evaluation.
• Attend team meetings and share best practices with colleagues.

Requirements

• Proven experience as a telesales representative or related sales role.
• Excellent communication and interpersonal abilities are necessary.
• Capable of learning about products and explaining them clearly to prospects.
• Outstanding negotiation skills with a results-driven approach to sales.
• Familiarity with CRM software and telephone systems is advantageous.
• Strong organizational skills with the ability to handle multiple tasks.
• High school diploma required; a degree in business is advantageous.