Telesales Agent - Arabic Speaking (225-1012)

We are seeking a dynamic and result-oriented Telesales Agent to join our growing team. The ideal candidate will be fluent in Arabic and have a passion for sales, with a proven track record in telesales or a related customer service role. You will be responsible for contacting potential and existing customers over the phone to inform them about our products and services, handle customer queries, and close sales. You should have excellent communication skills, both in Arabic and English, and the ability to work independently as well as part of a team. This position offers an exciting opportunity to join a fast-paced work environment and contribute to the company's growth by achieving company sales targets and objectives.

Responsibilities

• Contact potential and existing customers to promote company products and services.
• Utilize script-based sales techniques to convince customers effectively.
• Answer customer queries regarding products, promotions, and services in detail.
• Maintain customer information and sales transactions accurately in the database.
• Achieve and exceed sales targets and goals set by management.
• Follow up on potential leads and nurture relationships with prospective clients.
• Identify and address customer needs and provide appropriate solutions.
• Record customer feedback and make suggestions to improve sales processes.
• Maintain up-to-date knowledge of product information, promotions, and discounts.
• Collaborate with team members to improve sales techniques and share best practices.
• Participate in training sessions and meetings to enhance sales skills and knowledge.
• Manage customer accounts and ensure the highest level of customer satisfaction.

Requirements

• Fluency in Arabic and strong proficiency in English communication skills.
• Proven experience working as a telesales representative or similar role.
• Strong sales acumen with the ability to handle rejections professionally.
• Excellent interpersonal skills with a customer-centric attitude.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Proficiency in using CRM software and other related computer applications.
• A high school diploma or equivalent; higher education in marketing or business is a plus.