Service Delivery Engineer

Our Core Values are at the heart of who we are, and everything we do…

People.

Planet.

Product.

Motive Offshore Group specialises in the design, manufacture, rental, and inspection of marine and lifting equipment and are committed to delivering sustainable, innovative and multisector solutions and we require highly skilled individuals, like you, to come and be part of our journey.

We have many exciting opportunities globally as we rapidly expand our reach and capabilities, in particular with the low carbon and energy transition areas. We aim to assist our clients and suppliers to join us as we move into the more sustainable world.

Most importantly, our People are our most valuable asset here at the Motive Offshore Group. We are committed to fostering an inclusive, innovative, and collaborative workplace where everyone feels respected, supported, and empowered to achieve their full potential. We celebrate diversity in all its forms—across race, ethnicity, gender, age, disability, sexual orientation, religion, and background—and we are dedicated to creating a culture of equity and belonging. Our hiring practices are rooted in fairness and integrity, focusing solely on an individual’s abilities, contributions, and potential. We strive to ensure that every employee and candidate feels seen, heard, and valued as they grow with us. If you want to learn about how you can #FindYourMotive with us, head to our join us page, here.

About the role:

Location: Sharjah, UAE

Hours: Full Time

The Service Delivery Engineer supports the Service Delivery Manager in the safe, efficient and commercially controlled delivery of Certification & Inspection and associated service projects. The role coordinates personnel, equipment, certification, project documentation, logistics and internal support requirements from handover through mobilisation, execution and close-out. The position acts as a key operational link between clients, technicians and Motive departments, escalating material risks, deviations and approval requirements to the Service Delivery Manager.

This is an opportunity to play a key role in the delivery of projects across the MENA region, working closely with clients, technicians and colleagues to ensure operations run safely, efficiently and to the highest standard.

About the team:

As a part of our FZE team, you’ll become part of a small, hardworking, and skilled team who are used to working to a high standard and specification. Reporting to the Service Delivery Manager, you will be supported by our team of onshore and offshore personnel working alongside you, whose goal, much like your own, will be to enable a quick and safe turn-around of equipment.

As well, you will be working alongside a committed and proud Motive team globally, who want to play their part in the growth of the business and support each other daily to create a positive, values-driven professional environment.

Responsibilities:

People

• Adopt and promote the Motive Offshore Group People Values
• Be a positive ambassador for Motive Offshore Group Ltd
• Develop strong working relationships with key stakeholders – clients, colleagues, suppliers etc
• Serve as the primary point of contact for clients during project execution
• Ensure high levels of client satisfaction through effective communication and project delivery
• Coordinate with Sales, Rentals, Engineering, Procurement, Logistics, Finance, HR, HSEQ and other internal teams to meet delivery requirements

Planet

• Lead by example in setting the highest possible standards in the promotion of People Values, HSEQ procedures and best practice
• Immediately report all accidents, incidents, near misses or environmental concerns
• Adhere to and participate in company-wide sustainability policies, procedures and initiatives as they are developed to support our Net Zero objectives

Product

• Ensure all projects comply with relevant industry standards, regulations, and company policies
• Implement quality assurance processes to maintain the highest standards of service delivery
• Check project documentation and service reports for completeness and route them to the appropriately authorised person for technical review and approval
• Support project close-out reviews, capture lessons learned and contribute to improvements in operational procedures, templates and equipment utilisation
• Maintain accurate operational data and support reporting against delivery, utilisation, cost, quality and HSEQ performance indicators
• Support the Service Delivery Manager with the planning, mobilisation, execution and close-out of projects
• Review operational handovers and confirm scope, deliverables, schedule, resources, equipment, documentation and client-specific requirements
• Prepare and maintain project plans, mobilisation checklists, action trackers and daily operational updates
• Monitor project progress, identify delivery risks or schedule deviations and escalate issues promptly with recommended corrective actions
• Support out-of-hours operational requirements and urgent mobilisations when reasonably required by the business
• Create, issue and maintain work orders for personnel, equipment and materials allocated to projects
• Ensure work orders contain the correct scope, equipment details, certification requirements and delivery instructions
• Maintain accurate project files, including, work orders, mobilisation records, timesheets, equipment lists, certificates, reports and close-out documentation
• Coordinate the day-to-day allocation, mobilisation and demobilisation of technicians
• Confirm personnel competence, training, medicals, inductions and site-specific approvals before mobilisation
• Issue clear job briefs, confirm travel and reporting arrangements, monitor attendance and timesheet completion, and maintain communication during execution
• Provide day-to-day operational guidance and escalate performance, conduct, welfare or competence concerns to the Service Delivery Manager
• Coordinate equipment selection, reservation, preparation, dispatch and return in accordance with project requirements
• Maintain visibility of equipment availability, location, condition, maintenance status, calibration and certification validity
• Compile and verify equipment certification packs, ensuring traceability and that expired, damaged or non-compliant equipment is not mobilised
• Coordinate post-project equipment checks, quarantine, maintenance, repair and recertification requirements with relevant departments
• Plan and coordinate FATs and pre-mobilisation readiness checks for Motive equipment before deployment
• Prepare FAT documentation and acceptance criteria, coordinate attendance by relevant stakeholders, record results and ensure actions or defects are closed before release
• Assist with project costing sheets, operational estimates and cost-to-complete updates covering labour, equipment, travel, freight, consumables and subcontracted services
• Obtain supplier and subcontractor quotations and raise or coordinate purchase requisitions in line with delegated authority and company procedures
• Liaise with internal departments and approved providers to arrange flights, accommodation, visas, work permits, gate passes, transport, freight and customs documentation
• Confirm mobilisation details with personnel and stakeholders and maintain contingency plans for foreseeable travel, access or logistics risks
• Coordinate the ordering, receipt and delivery of project equipment, consumables and materials, ensuring requirements are available before mobilisation

Required skills / knowledge:

• Engineering qualification, technical diploma or equivalent relevant operational experience
• Experience in service delivery, operations, project coordination or a related role within the offshore, lifting, inspection, testing, rental or engineering services sector
• Practical understanding of project mobilisation, personnel coordination, equipment control, certification and operational documentation
• Ability to read and interpret technical scopes, equipment certificates, client requirements and project documentation
• Sound commercial awareness, including project costing, purchase requisitions and variation capture
• Strong planning, organisational and problem-solving skills, with the ability to manage multiple priorities and urgent operational requirements
• Clear written and verbal communication skills
• High attention to detail and a disciplined approach to document control, equipment traceability and certification validity
• Willingness to travel and work outside normal office hours when required to support operational delivery
• UAE driving licence is desirable
• Knowledge of lifting equipment inspection, NDT, magnetic rope testing, wire-rope services or spooling operations is desirable
• Experience supporting ADNOC, Aramco or other major operator requirements is desirable

What we can offer you:

Working with Motive can take you places that you might not have thought possible. We work globally, so you will have colleagues based not only in the UK, but also in Taiwan, Singapore, the UAE, Norway, Brazil and in the US. You can look forward to playing your part and working with people who support clients and projects across multiple countries across the world.

We’re incredibly proud of the development opportunities that many of our staff have benefitted from. Since we started in 2010, we’ve seen staff start as school leavers & work their way to senior positions, seen people relocate to other parts of the world with the company and have seen many of our people develop skills, receive training and advance their technical knowledge to enhance their own career, which in turn helps continuously improve and us carry out the work we provide.