Service Advisor - Automotive (225-919)

A Service Advisor in the automotive industry is a vital link between the customer and the service team. They are responsible for understanding customer needs, accurately documenting service requests, and ensuring that the repair process runs smoothly and efficiently. With excellent communication skills, a Service Advisor creates a positive and helpful environment that meets customer satisfaction. They interact with customers to diagnose issues, provide quotes, and explain the services and repairs necessary to maintain or improve vehicle performance. They play a crucial role in building customer loyalty and trust by consistently delivering an exceptional service experience. Additionally, they are tasked with upselling additional services that could be beneficial for the vehicle's longevity and performance.

Responsibilities

• Act as the primary point of contact for customers seeking automotive services and repairs.
• Listen attentively to customer concerns to accurately diagnose problems and recommend solutions.
• Prepare detailed and accurate estimates, including parts, labor, and time required for repairs.
• Manage and coordinate the service appointment schedule to maximize productivity and efficiency.
• Ensure all work performed is thoroughly documented and communicated to the customer.
• Develop and maintain strong relationships with customers to encourage repeat business and referrals.
• Collaborate with service technicians to ensure that the repairs and services are conducted efficiently.
• Advise customers on the importance of regular maintenance and potential upgrades for vehicle longevity.
• Handle customer complaints promptly and professionally to ensure complete customer satisfaction.
• Verify that vehicles are delivered on time and meet the required quality standards before informing the customer.
• Maintain up-to-date knowledge of automotive techniques and industry trends to better serve customers.
• Utilize computer systems to track vehicle information and service histories to provide accurate customer support.

Requirements

• High school diploma or equivalent; a degree in automotive technology is desirable.
• Prior experience in the automotive service industry or a related field is preferred.
• Excellent communication and interpersonal skills with a customer-focused approach.
• Strong understanding of automotive systems and the ability to explain complex issues clearly.
• Proficiency in using automotive service software and other related computer programs.
• Ability to work in a fast-paced environment while managing multiple tasks efficiently.
• Problem-solving skills and the ability to handle challenging situations effectively.
• A valid driver’s license and a clean driving record are required.