Service Advisor - Automotive 08J26

We are seeking a highly skilled and customer-focused Service Advisor to join our dynamic automotive service team. As a Service Advisor, you will be the primary liaison between our customers and the service department, ensuring a seamless and positive experience for our clients. You will play a critical role in achieving customer satisfaction and enhancing the dealership's reputation for excellence in automotive service. The ideal candidate will possess strong communication and organizational skills, a keen attention to detail, and a thorough understanding of automotive services. If you have a passion for cars and are committed to providing outstanding customer service, we encourage you to apply and become an integral part of our team.

Responsibilities

• Greet and assist customers with their automotive service inquiries and needs.
• Conduct thorough inspections of vehicles to accurately identify service requirements.
• Provide detailed explanations of services and repair options to customers.
• Prepare and provide accurate cost estimates for automotive service and repairs.
• Coordinate scheduling of service appointments and manage service calendar efficiently.
• Maintain regular communication with customers throughout their vehicle’s service process.
• Consult with technicians to ensure seamless execution of scheduled services.
• Monitor the progress of service work and update customers with any changes.
• Handle customer complaints tactfully and resolve service issues promptly and professionally.
• Maintain detailed records of service transactions and customer interactions for future reference.
• Promote additional services and parts to enhance vehicle performance and reliability.
• Ensure compliance with company policies and safety standards in the service department.

Requirements

• High school diploma or equivalent; additional technical training preferred.
• Minimum of two years’ experience as a Service Advisor in the automotive industry.
• Strong knowledge of automotive services, repairs, and maintenance procedures.
• Excellent communication skills to effectively interact with customers and technicians.
• Strong organizational skills with the ability to multitask and manage time efficiently.
• Customer-centric attitude with a commitment to providing exceptional service experiences.
• Proficiency in using computer systems and automotive service management software.
• Valid driver’s license and a clean driving record are essential for this role.