Receptionist (225-611)

The role of a Receptionist is integral to the smooth functioning of any organization. As the first point of contact for clients, customers, and visitors, a Receptionist plays a critical part in presenting a positive first impression of the company. The position requires excellent communication skills, attention to detail, and the ability to handle multiple tasks efficiently. A strong Receptionist is organized, manages time effectively, and has a warm, welcoming demeanor. This role involves coordinating front desk activities, managing phone calls and correspondence, and maintaining security by following procedures. As a Receptionist, you will be an essential part of the administrative support team, ensuring that operations run smoothly on a day-to-day basis. You will also assist in various clerical tasks and services to ensure organizational efficiency and customer satisfaction.

Responsibilities

• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and office according to their needs.
• Answer, screen, and forward incoming phone calls in a timely manner.
• Provide basic and accurate information in-person and via phone/email.
• Ensure reception area is tidy and presentable, with all necessary stationery and material.
• Receive, sort, and distribute daily mail and deliveries efficiently.
• Maintain office security by following safety procedures and controlling access.
• Update appointment calendars and schedule meetings or appointments as needed.
• Coordinate with other departments for shared services and resources effectively.
• Handle customer queries and complaints with a positive attitude and escalate when necessary.
• Perform other clerical receptionist duties such as filing, photocopying, and transcribing.
• Assist with administrative tasks as required by management and other staff members.

Requirements

• Proven work experience as a Receptionist, Front Office Representative, or similar role.
• Proficiency in Microsoft Office Suite and familiarity with office equipment.
• Professional attitude and appearance, with strong interpersonal skills.
• Strong written and verbal communication skills are essential for the role.
• Excellent organizational and time management skills are critical requirements.
• Ability to be resourceful and proactive when issues arise at the workplace.
• High school diploma or equivalent; additional certification in Office Management is a plus.