Public Relations Officer PRO - UAE National

Job Purpose

Responsible for managing all government-related liaison and ensuring full compliance with UAE immigration, labor, aviation, and licensing regulations. Acts as the primary liaison between the airline and various government authorities, ensuring timely processing of employment visas, work permits, Emirates IDs, airport passes, company licenses, and other statutory requirements that support uninterrupted airline operations.

Key Result Responsibilities

• Represent the Company before various government authorities, including Immigration, MOHRE, ICP, GDRFA, Police, Courts, Embassies, Ministries, Municipalities, Airport Authorities, Free Zone Authorities, and other official entities as required.
• Maintain effective working relationships with government authorities to facilitate the timely processing of official transactions and ensure compliance with applicable regulations.
• Keep abreast of changes in UAE immigration, labour, licensing, and government regulations, and communicate updates to relevant stakeholders to ensure compliance with statutory requirements.
• Process employment visas, residence permits, visit visas, mission visas, work permits, visa renewals, status changes, cancellations, and related immigration transactions in accordance with company policies and UAE regulations.
• Prepare, verify, and submit all documentation required for immigration and government-related transactions, ensuring accuracy, completeness, and compliance with established procedures.
• Monitor government online portals on a daily basis to track the status of visa applications and other official transactions, taking timely action to resolve delays or outstanding requirements.
• Carry out physical submissions and collections at government offices whenever required to expedite application processing and ensure successful completion of transactions.
• Execute visa stamping, Emirates ID registration, medical fitness appointments, visa cancellations, and other employee immigration formalities within established service timelines.
• Coordinate the issuance, renewal, amendment, and cancellation of airport security passes, airside permits, and other operational access permits in liaison with Airport Authorities and Security departments.
• Provide guidance and support to employees on visa, immigration, Emirates ID, family sponsorship, and other government-related procedures, and accompany employees to government offices where necessary.
• Maintain accurate and up-to-date records of employee visas, Emirates IDs, passports, sponsorship details, airport passes, and other statutory documents, ensuring timely renewals and preventing expiry.
• Coordinate with the HR Employee Services team to ensure all employee documentation required for visa processing and renewals is complete and submitted within the required timelines.
• Ensure all exiting employees are appropriately cleared from Immigration, Labour, Airport Authority, and other relevant government systems following resignation, termination, or transfer.
• Monitor visit visas sponsored by the Company and proactively follow up to prevent overstay cases, ensuring timely extensions, status changes, or cancellations where applicable.
• Prepare regular reports and updates on visa processing, pending applications, renewals, and compliance status for management review.
• Coordinate with Legal, Government Affairs, and relevant authorities to resolve employee-related matters involving labour disputes, court cases, absconding reports, deportation cases, police matters, and other legal or regulatory issues while safeguarding the Company's interests.
• Process the renewal and maintenance of Company trade licences, establishment cards, immigration files, labour establishment records, airport permits, and other statutory registrations to ensure uninterrupted business operations.
• Coordinate the attestation, notarization, legalization, and certification of official company and employee documents through relevant government authorities and embassies as required.
• Ensure all government fees, fines, and statutory payments related to immigration, labour, licensing, and regulatory compliance are processed accurately and within the prescribed deadlines.
  
  

• High School or Diploma in any stream is acceptable with needed administrative experience.
• Dynamic and physically fit for the job, requires frequent movement.
• Arabic Language is a must, fair English Language is acceptable.
• Must possess valid UAE driving license & Car.
• Extensive knowledge in the UAE Immigration and Labor regulations and corresponding procedures and formalities pertaining to visa sponsorship, residence and deportation.
• Capable of understanding and classifying documents according to task requirements.
• Ability to understand assignments and plan tasks according to priorities and logical order.
• Acceptable computer skills; Arabic typing is a must.
• Employs interpersonal skills and effective relations with external parties to facilitate work and execute tasks timely and cost-effectively.
• Cooperative team player; possesses very good organizing and time management skills.
• Dependable, takes ownership, and displays energy.
• Willing to work on-call at a short notice and support in ad-hoc scenarios and emergency cases.
• Proven skills in identifying pitfalls and suggesting alternatives.
• Cost-oriented, possesses effective persuasive, problem solving and judgement skills.
  
  

• With 4+ years of related public relations working experience in a similar role in a mid-sized company in the UAE, preferably in the service industry.