Patient Care Coordinator 04D25

The role of a Patient Care Coordinator is an integral part of ensuring that patients receive an organized, coordinated, and efficient care experience within a healthcare setting. As a Patient Care Coordinator, you will serve as the bridge between patients, healthcare providers, and administrative staff, facilitating communication and ensuring that patients understand their treatment plans and care instructions. The ideal candidate will have excellent communication skills, a compassionate demeanor, and the ability to manage multiple tasks efficiently. You will be the primary point of contact for patients, ensuring that their journey through the healthcare system is as smooth and stress-free as possible. This position requires an in-depth understanding of healthcare processes, attention to detail, and a strong commitment to providing exceptional patient service.

Responsibilities

• Coordinate and schedule patient appointments, ensuring optimal times for healthcare provider availability.
• Communicate effectively with patients regarding their treatment plans and healthcare instructions.
• Serve as the primary point of contact for patient inquiries and concerns, providing empathetic and accurate responses.
• Collaborate with healthcare staff to facilitate a seamless patient care experience across different departments.
• Maintain comprehensive patient records and update information in the healthcare system accurately.
• Assist patients in understanding insurance policies and help navigate billing processes.
• Organize and lead patient education sessions to improve understanding of health conditions and treatments.
• Monitor patient progress and communicate any concerns or updates to the healthcare team promptly.
• Coordinate transportation or other services required to ensure patients can attend appointments.
• Develop and implement strategies to enhance patient satisfaction and improve service delivery.
• Work with management to establish efficient workflows and enhance operational processes.
• Ensure compliance with healthcare regulations, policies, and guidelines at all times.

Requirements

• Bachelor’s degree in healthcare administration or a related field preferred.
• Minimum of two years experience in a patient-facing healthcare role is required.
• Strong understanding of medical terminology and healthcare procedures is essential.
• Excellent communication skills, both verbal and written, with patients and staff.
• Proficiency in using healthcare management software and electronic health records.
• Demonstrated organizational skills with a keen eye for detail in patient care coordination.
• Ability to work independently and collaboratively in a fast-paced healthcare environment.
• Compassionate and patient-focused attitude toward all interactions and responsibilities.