Operations Executive - Car Rental (225-1012)

As an Operations Executive in the Car Rental industry, you will play a critical role in managing the daily operations and ensuring a seamless experience for customers. This position requires a detail-oriented and highly organized individual who can handle multiple tasks efficiently in a fast-paced environment. You will be responsible for overseeing the distribution and return of rental vehicles, managing fleet utilization, and coordinating with various teams to ensure customer satisfaction. Your role will also entail ensuring compliance with company policies and government regulations, maintaining accurate records, and optimizing operational processes. An ideal candidate should possess excellent communication skills, a solid understanding of the car rental industry, and the ability to drive operational excellence.

Responsibilities

• Oversee the daily operations of the car rental outlet, ensuring all processes are followed efficiently.
• Manage and coordinate the distribution and return of rental vehicles to ensure fleet availability.
• Maintain accurate records of all vehicle rentals, returns, and customer transactions.
• Collaborate with the sales team to optimize rental strategies and improve customer satisfaction.
• Ensure compliance with company policies and governmental regulations for all operations.
• Monitor and analyze operational performance to identify areas for improvement in fleet management.
• Handle customer inquiries and complaints, providing resolutions in a timely and professional manner.
• Develop and implement operational procedures to maximize efficiency and reduce costs.
• Coordinate vehicle maintenance schedules and ensure vehicles are rented in peak condition.
• Prepare and analyze reports on operational metrics and fleet utilization for management review.
• Train and supervise staff to maintain high levels of service quality and operational standards.
• Ensure the safety and cleanliness of the rental facility and equipment at all times.

Requirements

• Bachelor’s degree in Business Administration, Logistics, or related field is preferred.
• Minimum of three years of experience in operations, preferably in the car rental industry.
• Strong organizational and multitasking skills, with an ability to manage priorities effectively.
• Excellent communication and interpersonal skills to interact with customers and staff positively.
• Proven ability to analyze data and improve operational processes strategically.
• Proficiency in using rental management software and Microsoft Office Suite.
• Familiarity with fleet management practices and vehicle maintenance scheduling is desirable.