Laptop Technician - Chip Level (225-705)

We are seeking a skilled and experienced Laptop Technician specialized in chip-level repairs to join our dynamic team. The ideal candidate will have a deep understanding of laptop hardware, with the ability to diagnose and repair chip-level problems efficiently. In this role, you will be responsible for performing complex repair procedures on a variety of laptop brands, ensuring functionality and longevity after repair. The successful candidate will have excellent problem-solving skills, stay updated with the latest technology trends, and possess the patience to work on detailed and sometimes delicate repairs. A commitment to excellent service and customer satisfaction is essential in this position.

Responsibilities

• Perform diagnostics to identify chip-level issues in laptops accurately.
• Repair and replace defective chips in various laptop models efficiently.
• Conduct thorough testing of repaired laptops to ensure full functionality.
• Maintain detailed records of repairs and parts used in each repair task.
• Communicate effectively with customers to explain repair procedures and timelines.
• Stay informed on the latest developments in laptop repair technologies and techniques.
• Manage and organize tools and equipment used for chip-level laptop repairs.
• Ensure a high standard of customer service by meeting repair deadlines consistently.
• Identify opportunities for repair process improvements and implement solutions.
• Provide technical support to clients, helping them to troubleshoot issues themselves.
• Train and mentor junior technicians in chip-level repair techniques and best practices.
• Adhere to company safety procedures and standards during all repair processes.

Requirements

• Proven experience in chip-level repairs on laptops for at least two years.
• Strong knowledge of laptop components, circuits, and chip replacements.
• Ability to read and interpret laptop circuit diagrams and schematics.
• Exceptional problem-solving skills and attention to detail in repairs.
• Excellent communication skills to interact with clients and team members.
• Ability to work independently and manage time effectively under minimal supervision.
• Relevant certifications in electronics repair or an equivalent technical field.