Key Account Manager (225-914)

The Key Account Manager is an integral part of a company's sales team, responsible for managing and nurturing relationships with the most crucial clients. The individual in this role acts as a liaison between the client and the organization, addressing any concerns and ensuring that the client receives not only the products or services they need but also unparalleled customer service. They must deeply understand the client's business needs and the industry landscape in which they operate. The Key Account Manager's primary goal is to drive sales by fostering deep relationships with key accounts, optimizing their satisfaction, and strategically aligning organizational offerings to meet client needs. This role requires strong communication and negotiation skills as well as the ability to deeply understand client requirements and translate them into actionable business strategies.

Responsibilities

• Develop and maintain long-term relationships with key clients and partners.
• Serve as the lead point of contact for all client account management issues.
• Negotiate contracts and agreements to optimize profit margins effectively.
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Collaborate with the sales team to identify and grow opportunities within the territory.
• Ensure the timely and successful delivery of solutions according to customer needs.
• Resolve any issues and problems faced by customers and deal with complaints.
• Prepare regular reports of progress and forecasts to internal and external stakeholders.
• Develop new business with existing clients and identify areas of improvement.
• Monitor and analyze customer's usage of our product or service to optimize engagement.
• Stay up-to-date with competitors and industry trends to strategically position company offerings.
• Coordinate with cross-functional teams to ensure client satisfaction and retention.

Requirements

• Bachelor’s degree in Business Administration, Sales, or a related field.
• A minimum of 3 years experience in key account management or relevant roles.
• Strong communication and interpersonal skills with an aptitude for building relationships.
• Ability to manage multiple account management projects simultaneously and efficiently.
• Experience in delivering client-focused solutions based on customer needs.
• Proven ability to juggle multiple account management projects concurrently.
• Strong negotiation skills with a problem-solving attitude to ensure client satisfaction.