Key Account Manager (225-803)

The Key Account Manager is a crucial role within our organization, responsible for maintaining and developing long-term relationships with our most important clients. This position requires a high level of engagement and organization, as you will be the primary point of contact for our key accounts, ensuring client satisfaction and retention. You will be expected to understand the client's strategic goals and work towards aligning them with our company's offerings. Your ability to communicate effectively, both internally and externally, will be essential for success in this role. You will be tasked with managing complex client engagements, identifying new opportunities for collaboration, and delivering solutions that meet the needs of our clients. This is a high-impact role that directly influences the company's growth and reputation.

Responsibilities

• Develop and maintain strong relationships with key account clients and stakeholders.
• Identify and capitalize on new business opportunities within assigned accounts.
• Coordinate with internal teams to deliver solutions that meet client expectations.
• Monitor customer performance data to identify areas for improvement and innovation.
• Create and implement strategic account plans to drive business growth and profitability.
• Act as the primary liaison between the client and internal teams to resolve issues promptly.
• Conduct regular meetings with clients to review service delivery and satisfaction levels.
• Negotiate contracts and agreements to maximize profit while maintaining client satisfaction.
• Ensure timely and successful delivery of our solutions in accordance with customer needs.
• Prepare reports on account progress, goals, and forecasts for stakeholders and senior management.
• Stay updated on industry trends to anticipate client needs and potential business impacts.
• Provide feedback and recommendations from clients to improve our products and services.

Requirements

• Bachelor's degree in Business, Marketing, or a related field is preferred.
• Proven track record of managing key accounts and driving business growth.
• Exceptional communication and negotiation skills are essential for this role.
• Strong organizational skills, with the ability to manage multiple priorities effectively.
• Experience in preparing and delivering strategic account plans and presentations.
• Ability to understand market trends and adapt strategies to changing conditions.
• Demonstrated ability to build and maintain strong client relationships.
• Proficiency with CRM software and other relevant business tools is required.