Hostess – Russian Speaker (225-907)

We are seeking a warm and welcoming Russian-speaking Hostess to join our dynamic team at our upscale hospitality venue. As a Hostess, you will be the first point of contact for our guests, providing them with a positive and memorable experience from the moment they walk through our doors. Your main role is to greet guests in a friendly, professional manner while helping to manage reservations and seating arrangements to ensure smooth operations within our establishment. A successful candidate will be someone who thrives in a fast-paced environment, is attentive to customer service, and can handle multiple tasks with ease. If you have excellent communication skills in both Russian and English, a love for hospitality, and enjoy working in a vibrant team, we would like to hear from you.

Responsibilities

• Welcome guests with a friendly smile and professional demeanor in Russian.
• Assist guests with their reservations and record any special requests accurately.
• Coordinate the seating arrangements to optimize table turnover and guest satisfaction.
• Respond to guest inquiries in person and via phone or email promptly and efficiently.
• Communicate effectively with the kitchen and wait staff to ensure smooth service flow.
• Maintain the cleanliness and organization of the host/hostess station.
• Manage waiting lists and help guests with estimated wait times during peak hours.
• Build positive guest relations and address complaints or concerns with grace and patience.
• Update the restaurant's reservation system to reflect current guest status and preferences.
• Assist management with hosting private events, ensuring logistical needs are met.
• Contribute to a welcoming environment by adhering to the venue's dress code and grooming policies.
• Support team members by helping with other restaurant duties as needed.

Requirements

• Fluency in both Russian and English; additional languages are a plus.
• Previous experience in a hostess role or similar customer service position.
• Exceptional communication and interpersonal skills with a guest-focused attitude.
• Ability to work in a fast-paced environment while maintaining composure.
• Strong organizational skills with the ability to manage reservations and seating plans.
• Must be available to work flexible hours, including evenings and weekends.
• High school diploma or equivalent; additional hospitality education is favorable.