Job Description

Education

  • Bachelor’s degree in Social Work, Education, Management, or related field.
  • Master’s degree or professional certification is an advantage.
  • Proficiency in English is required; knowledge of Arabic is beneficial.

Experience

  • Minimum 4–5 years of experience in student housing, residence life, or related roles.
  • Supervisory or management experience in a university setting is preferred.
  • Strong knowledge of student support, safety, and engagement.

Key Responsibilities

Area: Dormitory Operations

  • Manage daily dormitory operations and staff schedules.
  • Oversee student check-in, check-out, and room assignments.
  • Ensure dormitory facilities are clean, safe, and well-maintained.
  • Respond to student needs and emergencies.

Area: Student Support & Welfare

  • Provide guidance and support for student residents.
  • Address student concerns and mediate conflicts.
  • Organize orientation and information sessions for new residents.
  • Support students with special needs or medical requirements.

Area: Policy & Compliance

  • Implement and enforce dormitory policies and regulations.
  • Ensure compliance with university and UAE laws.
  • Maintain records of incidents and disciplinary actions.
  • Prepare reports on dormitory activities and outcomes.

Area: Community & Engagement

  • Organize recreational, social, and educational activities for residents.
  • Promote a positive and inclusive dormitory community.
  • Support student-led initiatives and clubs.
  • Encourage student participation in dormitory life.

Area: Staff Supervision & Training

  • Supervise and train dormitory staff and student assistants.
  • Assign duties and monitor staff performance.
  • Foster teamwork and professional development.
  • Ensure staff follow all policies and procedures.

Area: Other Duties

  • Undertake additional responsibilities and special projects as assigned by management.

Skills

Soft Skills

  • Communication: Clearly explains rules and support services to students.
  • Empathy: Understands and responds to student needs and concerns.
  • Organization: Manages multiple dormitory activities and schedules efficiently.
  • Conflict Resolution: Mediates disputes between students calmly and fairly.
  • Cultural Sensitivity: Respects and supports students from diverse backgrounds.

Technical Skills

  • Facility Management: Oversees maintenance and safety of dormitory buildings.
  • Record Keeping: Maintains accurate records of residents and incidents.
  • Event Planning: Organizes recreational and educational programs for students.
  • Policy Implementation: Applies dormitory rules and procedures consistently.
  • Emergency Response: Handles emergencies and coordinates with authorities.

Competencies

Behavioural Competencies

  • Integrity & Ethics: Maintains ethical standards and protects student confidentiality.
  • Accountability: Takes responsibility for dormitory management and resident welfare.
  • Communication & Influence: Adapts communication style for different audiences; provides clear instructions.
  • Collaboration: Coordinates effectively with residents and support staff.
  • Adaptability & Resilience: Adjusts to changing student needs and dormitory situations.

Technical Competencies

  • Strategic Planning: Develops long-term student affairs goals and plans.
  • Risk Management: Identifies and reduces risks for student well-being & safety.
  • Quality Assurance: Monitors and improves student service standards.
  • Resource Management: Distributes support resources efficiently among students and programs.
  • Compliance Monitoring: Ensures all activities follow rules and regulations.

Leadership Competencies

  • Operational Leadership & Team Management: Leads and motivates team members to achieve objectives.
  • Planning & Coordination: Plans section activities and coordinates workflow to support departmental goals.
  • Decision-Making & Problem-Solving: Makes effective operational decisions and resolves day-to-day challenges.
  • Communication & Collaboration: Communicates effectively and fosters collaboration within and across sections.
  • Performance Management & Development: Monitors team performance and supports staff development.


Job Details

Role Level: Director Work Type: Full-Time
Country: United Arab Emirates City: Sharjah
Company Website: https://www.ukf.ac.ae/ Job Function: Sales
Company Industry/
Sector:
Education

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