Guest Service Executive 21N25

The Guest Service Executive is a pivotal member of the hospitality team, responsible for ensuring that each guest has a memorable and pleasant experience. This role involves interacting with guests, addressing their needs and concerns, and coordinating with various departments to fulfill guest requests. A Guest Service Executive should possess excellent interpersonal and communication skills, a strong sense of service orientation, and the ability to multitask in a fast-paced environment. The ideal candidate is proactive, attentive, and committed to surpassing guest expectations. This position not only contributes to guest satisfaction but also plays a crucial role in maintaining the hotel or service establishment's reputation and enhancing customer loyalty.

Responsibilities

• Greet guests warmly and ensure a courteous and efficient check-in process.
• Handle guest inquiries, complaints, and requests promptly and professionally.
• Coordinate with housekeeping and maintenance to address guest room needs and issues.
• Maintain a thorough knowledge of hotel facilities, amenities, and local attractions.
• Ensure accurate billing and financial recording for guest services and transactions.
• Provide personalized recommendations to enhance the guest experience and satisfaction.
• Facilitate smooth communication between guests and various service departments.
• Ensure compliance with health, safety, and regulatory standards and policies.
• Manage guest feedback and work towards continuous service improvement.
• Assist in managing concierge services and transportation arrangements for guests.
• Support the guest service team in daily operations to achieve service excellence.
• Ensure guest profiles and preferences are updated for personalized service delivery.

Requirements

• High school diploma or equivalent; hospitality degree is a plus.
• At least two years of experience in a guest services role or similar.
• Excellent communication, interpersonal, and problem-solving skills required.
• Proficient in hotel management software and basic computer applications.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Strong attention to detail and a commitment to maintaining a high standard.
• Ability to remain calm and professional in a fast-paced environment.