Guest Service Agent

About Us

At Arada, we create communities that inspire healthier, happier and more meaningful lives. Through innovative developments, exceptional customer experiences and a commitment to sustainability, we are shaping places where people can live, work and thrive.

Joining Arada means becoming part of a collaborative, ambitious and forward-thinking team dedicated to delivering excellence across every aspect of our business.

Role Purpose

The Guest Service Agent is responsible for providing a warm, professional, and efficient experience to hotel guests from arrival to departure. The role involves handling check-in and check-out, guest requests, inquiries, reservations, and coordination with other departments to ensure high standards of guest satisfaction.

Key Responsibilities

• Welcome and greet guests in a friendly, professional, and courteous manner.
• Perform guest check-in and check-out procedures efficiently and accurately.
• Verify guest information, identification, payment details, and reservation details.
• Provide guests with information about hotel facilities, services, policies, and local attractions.
• Handle guest inquiries, requests, complaints, and feedback professionally and promptly.
• Coordinate with Housekeeping, Maintenance, Reservations, F&B, and other departments to resolve guest requirements.
• Manage room assignments and ensure accurate updates in the hotel Property Management System (PMS).
• Process room charges, payments, deposits, refunds, and other transactions accurately.
• Handle cash and card transactions in accordance with hotel procedures.
• Assist guests with luggage, transportation arrangements, wake-up calls, and other services when required.
• Monitor room status and coordinate with Housekeeping to ensure rooms are ready for arrival.
• Maintain accurate guest records and ensure confidentiality of guest information.
• Promote hotel facilities, services, and available packages where appropriate.
• Handle telephone calls, emails, and guest correspondence professionally.
• Maintain a clean, organized, and welcoming front desk area.
• Follow hotel standards, SOPs, health and safety requirements, and security procedures.
• Support the Front Office team during busy periods, peak check-in/check-out times, and special events.
• Prepare and maintain daily reports and shift handover information.
• Escalate complex guest issues to the Front Office Supervisor or Duty Manager when required.
  
  

Qualifications & Experience

• Diploma or degree in Hotel Management, Hospitality, Tourism, or a related field is preferred.
• Minimum 1–2 years of experience as a Guest Service Agent, Front Desk Agent, Receptionist, or similar hotel role.
• Previous UAE or GCC hotel experience is an advantage.
• Good knowledge of front office operations and guest service procedures.
• Experience with hotel PMS systems is preferred.
• Good knowledge of English is required; additional languages will be an advantage.
• Strong customer service and communication skills.
• Professional appearance and positive attitude.
• Ability to work shifts, weekends, and public holidays.
  
  

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

Why join Arada?

At Arada, you'll have the opportunity to contribute to projects that transform communities while working alongside talented professionals in a culture that values innovation, collaboration and continuous growth. We are committed to creating an inclusive workplace where everyone has the opportunity to thrive and make a meaningful impact.

Equal Opportunity Statement

Arada is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals and make employment decisions based on merit, experience and business needs.

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