Guest and Patient Relation Executive 27F26

As a Guest and Patient Relation Executive, you will be the pivotal link between healthcare services and clients, ensuring every interaction is marked by exceptional service, empathy, and professionalism. Your main goal is to enhance the experience of guests and patients through effective communication, comprehensive service delivery, and prompt resolution of inquiries or issues. You will serve as a point of contact, providing information on hospital services, facilitating smooth administration processes, and ensuring patient comfort and satisfaction. The ideal candidate is a proactive problem-solver with excellent interpersonal skills, a deep-seated commitment to patient care, and an ability to operate efficiently in a fast-paced environment. You will play a crucial role in upholding the institution's reputation, promoting a culture of kindness and responsiveness, and ensuring an overall positive image of the healthcare facility.

Responsibilities

• Provide a warm and professional welcome to every guest and patient upon arrival.
• Assist patients and guests with inquiries, ensuring accurate and prompt information delivery.
• Facilitate communication between patients, guests, and medical staff, enhancing service delivery.
• Coordinate with various departments to ensure smooth and efficient patient interaction and care.
• Handle patient complaints and issues with empathy and resolve them effectively.
• Maintain patient confidentiality and respect the privacy required in the healthcare setting.
• Schedule and confirm patient appointments, following up with reminders as necessary.
• Monitor and evaluate patient satisfaction, collecting feedback for service improvement initiatives.
• Manage patient admission and discharge processes efficiently, minimizing wait times.
• Coordinate special needs of patients such as translation services or mobility assistance.
• Prepare detailed reports on patient experience and service outcomes for management review.
• Contribute to developing programs aimed at improving patient and guest satisfaction metrics.

Requirements

• Bachelor’s degree in Hospitality, Healthcare Administration, or a related field.
• Previous experience in a customer-facing or healthcare role is preferred.
• Exceptional verbal and written communication skills with a friendly demeanor.
• Strong problem-solving skills and a commitment to delivering high-quality service.
• Ability to handle stressful situations with professionalism and empathy.
• Proficiency in using computer systems and health management software tools.
• Fluency in multiple languages is an advantage to better assist diverse clients.