Guest and Patient Relation Executive 23D25

The Guest and Patient Relation Executive is a vital position within the healthcare and hospitality sector, responsible for ensuring that guests and patients receive optimal service and care. This position serves as the primary contact point for all inquiries, complaints, and service requests, providing a seamless experience for every individual interacting with the facility. A successful candidate should possess excellent communication and interpersonal skills, exhibit empathy and patience, and have a strong ability to handle multiple tasks and resolve conflicts efficiently. In addition to customer service, the role requires collaboration with healthcare professionals and administration staff to improve service delivery and maintain high standards of patient and guest care. A keen eye for detail, organizational acumen, and a proactive approach in addressing the needs of patients and guests are essential traits for this role.

Responsibilities

• Provide all guests and patients with a warm and courteous welcome.
• Attend promptly to inquiries, concerns, and service requests from guests and patients.
• Collaborate with healthcare and administrative teams to improve service delivery.
• Manage the resolution of complaints and escalate complex issues to management as needed.
• Ensure guest and patient information is accurately recorded and securely processed.
• Coordinate with various departments to facilitate patient admissions and discharges seamlessly.
• Maintain high levels of cleanliness, safety, and hospitality standards in all areas.
• Assist in managing appointments, schedules, and logistical arrangements for patients.
• Oversee waiting areas to ensure comfort and satisfaction of all guests and patients.
• Monitor patient feedback to help implement improvement initiatives effectively.
• Provide assistance during emergency situations while maintaining calm and professionalism.
• Liaise with security to ensure patient and staff safety within the facility.

Requirements

• Bachelor’s degree in Hospitality, Healthcare Administration, or a related field.
• Minimum of two years of experience in a hospitality or healthcare setting.
• Exceptional communication skills with proficiency in multiple languages preferred.
• Strong problem-solving skills and the ability to handle diverse customer interactions.
• Demonstrated ability to work collaboratively across various departments and teams.
• Proficient with computer systems and patient management software applications.
• Flexibility to work various shifts, including nights, weekends, and holidays when needed.