Guest and Patient Relation Executive (225-904)

The Guest and Patient Relation Executive plays a crucial role in ensuring that guests and patients have a positive experience in healthcare facilities such as hospitals, clinics, or similar establishments. This position requires a high level of interpersonal and communication skills, as the executive acts as the primary liaison between the patients, their families, and the healthcare providers. The ideal candidate will be empathetic, patient-focused, and adept at problem-solving to address concerns or queries efficiently. They are expected to create a welcoming environment, facilitate smooth communication, and maintain records of patient interactions to aid in service improvement. The Guest and Patient Relation Executive must also be able to work under pressure, demonstrate strong organizational skills, and possess an ability to remain calm during high-stress situations common in healthcare settings.

Responsibilities

• Greet incoming patients and guests warmly and answer initial queries promptly.
• Establish a communication bridge between patients and healthcare professionals effectively.
• Assist patients and guests with hospital navigation and facility information.
• Collect and document patient feedback to identify service improvement areas.
• Resolve patient and guest concerns quickly while maintaining a positive demeanor.
• Coordinate with hospital departments to ensure seamless patient admissions process.
• Provide information regarding hospital services and policies to patients and families.
• Maintain up-to-date knowledge of hospital events and activities for guests' benefit.
• Assist patients in understanding treatment plans as outlined by medical staff.
• Actively participate in departmental meetings to innovate patient services.
• Ensure patient confidentiality is maintained according to hospital policy standards.
• Prepare and distribute information materials and resources to educate guests.

Requirements

• Bachelor’s degree in hospitality, healthcare administration, or a related field required.
• Minimum of 2 years experience in a customer service or healthcare setting.
• Excellent verbal and written communication skills in English are essential.
• Ability to remain calm and professional under stressful circumstances is vital.
• Proficient in using Microsoft Office Suite and customer relationship management software.
• Demonstrable problem-solving skills with a proactive service attitude necessary.
• Strong organizational and multitasking abilities with keen attention to detail.