Front Desk Agent - Chinese Speaker (225-829)

We are seeking a highly personable and multilingual Front Desk Agent fluent in Chinese to join our dynamic team at [Company Name]. The ideal candidate will possess excellent customer service skills and have the ability to communicate effectively with our diverse clientele. As the first point of contact for our guests, you will be instrumental in creating a warm and welcoming atmosphere. Your ability to assist guests in Mandarin or Cantonese, along with English, will be vital in enhancing the customer experience and ensuring smooth check-in and check-out processes. If you have a passion for hospitality and enjoy working in a fast-paced, multicultural environment, we would love to hear from you.

Responsibilities

• Greet guests warmly, ensuring exceptional first impressions upon arrival.
• Efficiently manage check-in and check-out procedures for all guests.
• Provide accurate information regarding hotel policies and amenities.
• Handle guest complaints and requests promptly and professionally.
• Assist Chinese-speaking guests with inquiries and recommendations.
• Manage and confirm hotel reservations, both inbound and outbound calls.
• Maintain and update accurate guest information in the hotel's database.
• Coordinate with housekeeping and maintenance for timely room availability.
• Process guest payments and ensure accurate billing and financial transactions.
• Operate the phone switchboard ensuring efficient call management and routing.
• Monitor guest satisfaction scores and actively seek feedback for improvements.
• Ensure lobby and front desk areas are kept neat and professionally presented.

Requirements

• Fluency in Chinese and English with excellent verbal communication skills.
• Proven experience in a customer service or hospitality role preferred.
• Strong organizational skills and attention to detail are essential.
• Ability to multitask and perform effectively in a fast-paced environment.
• Proficiency in hotel management software and basic computer skills required.
• Excellent problem-solving skills with a proactive approach to guest service.
• Flexibility to work varied shifts including evenings, weekends, and holidays.