Executive Assistant Manager EAM

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues

Hospitality is a work of heart,

Join us and become a Heartist®.

Job Description

We invite you to join our dynamic team at ibis Styles Sharjah, UAE as an Executive Assistant Manager. In this leadership role, you will support the General Manager in overseeing the hotel's day-to-day operations, ensuring exceptional guest experiences, operational excellence, financial performance and compliance with Accor brand standards. You will provide strategic leadership across operational departments, drive team engagement, and foster a culture of service excellence, collaboration, and continuous improvement.

• Support the General Manager in leading the overall hotel operations, ensuring exceptional guest satisfaction, operational efficiency, and achievement of business objectives.
• Oversee the daily operations of key departments, ensuring seamless coordination, service excellence, and adherence to Accor brand standards.
• Lead, coach, mentor, and develop departmental leaders and colleagues to build a high-performing, engaged, and guest-focused team.
• Drive operational excellence by monitoring service quality, implementing best practices, and continuously improving operational processes.
• Ensure compliance with all company policies, health and safety regulations, local legislation, and hotel operating procedures.
• Monitor financial performance, including revenue, expenses, labor costs, and departmental productivity, ensuring budget and profitability targets are achieved.
• Analyze operational and financial reports to identify opportunities for improvement and implement effective action plans.
• Collaborate closely with department heads to optimize performance, enhance guest experiences, and achieve strategic business goals.
• Maintain a strong presence throughout the hotel, engaging with guests, resolving concerns promptly, and ensuring a consistently high level of service.
• Support revenue generation initiatives by working closely with Sales, Marketing, Revenue Management, and Food & Beverage teams to maximize business opportunities.
• Ensure all hotel facilities, equipment, and operational areas are maintained to the highest standards in coordination with the Engineering and Housekeeping teams.
• Foster a culture of continuous learning by identifying training needs and supporting leadership development across all departments.
• Monitor guest feedback, online reviews, and quality assurance metrics, implementing improvement initiatives to enhance guest satisfaction and loyalty.
• Support workforce planning, succession planning, and colleague engagement initiatives to strengthen team performance and retention.
• Champion sustainability initiatives and ensure environmentally responsible operational practices are integrated across the hotel.
• Lead and coordinate hotel operations during the General Manager's absence, ensuring business continuity and effective decision-making.
• Build strong relationships with guests, owners, corporate representatives, suppliers, and local stakeholders while representing the hotel professionally.
• Stay informed of industry trends, market developments, and competitive activities to identify opportunities for operational and commercial growth.
• Demonstrate exceptional leadership, professionalism, integrity, and a commitment to delivering outstanding hospitality while fostering a positive and inclusive workplace culture.
  
  

• Degree in Hotel and Restaurant Management, or related major is highly advantageous.
• 4 years’ experience within a managerial role within the Food & Beverage departments across a hotel or free-standing Food & Beverage operation.
• 2 years’ experience in a leadership role within other hotel departments including Rooms Division departments or a similar environment.
• Possess a strong background in Micros or other similar POS systems. Opera PMS exposure and user knowledge is preferred.
• Experience with forecasting, budgeting and Revenue Management principles.
• Previous exposure to being the main point of contact for a Hotel or Business Unit in the absence of the General Manager.
  
  

• Strong interpersonal and problem solving abilities
• Fluency in English , additional languages are a plus