Estimator - Automotive Body Shop

As an Estimator at an Automotive Body Shop, your role is central to ensuring customer satisfaction and maintaining the financial health of the operation. This position involves inspecting damaged vehicles meticulously and compiling precise and comprehensive estimates of repair costs, providing customers with clear, detailed explanations of the work and associated expenses. The Estimator's goal is to balance customer expectations with business needs by providing fair, accurate, and competitive estimates for all clients. Your keen eye for detail and exceptional customer service skills will play a crucial role in both winning new business and retaining loyal customers. You'll collaborate closely with technicians and insurance adjusters to ensure all repairs meet both customer and industry standards. This dynamic position combines technical knowledge, customer service, and strategic relationship management for lasting success.

Responsibilities

• Conduct detailed inspections of vehicles to ascertain repair necessities.
• Collaborate with technicians to determine total scope of required repairs.
• Prepare comprehensive cost estimates for parts and labor required for repairs.
• Communicate effectively with insurance adjusters to discuss estimates and claims.
• Provide detailed explanations of cost estimates to clients, addressing any queries they may have.
• Ensure estimates comply with industry standards and regulations for auto repair.
• Monitor repair progress to ensure adherence to estimated budget and timelines.
• Update estimates to reflect any changes in repair orders or discovered damage.
• Use specialized software for estimating and managing repair data efficiently.
• Maintain thorough documentation for each estimate for future reference and analysis.
• Contribute to team targets by closing estimates and promoting shop services.
• Stay informed on industry trends and new technologies for continuously improving estimates.

Requirements

• A high school diploma or equivalent educational qualification is required.
• Experience in automotive estimating or related field is highly preferred.
• Strong understanding of automotive repair processes and terminology is essential.
• Proficiency in using estimating software and computer applications for documentation.
• Excellent customer service skills with the ability to communicate clearly and professionally.
• A keen eye for detail to provide precise and accurate repair estimates.
• Ability to work collaboratively with technicians and other team members effectively.