Customer Support Representative 31O25

As a Customer Support Representative, you will be the frontline support for assisting our customers, addressing their inquiries, handling complaints, and providing solutions with a strong focus on customer satisfaction. You will serve as a critical link between the company and its customer base, ensuring that customers have positive experiences and develop a long-term relationship with our brand. Your role is essential in maintaining the company's reputation by providing high-quality service that aligns with the company's values. Successful candidates will bring excellent communication skills, patience, and empathy, along with a problem-solving aptitude that quickly identifies and resolves customer issues. Your attention to detail and ability to work in a fast-paced environment will be crucial in handling the diverse and dynamic nature of customer interactions.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate product information and guide customers through service offerings.
• Resolve customer complaints by determining the cause and offering the best solutions.
• Ensure proper follow-up on customer issues to confirm resolution and satisfaction.
• Document all interactions with customers in our CRM database accurately.
• Collaborate with team members and other departments to resolve complex issues.
• Identify and escalate unresolved issues to the appropriate internal resources.
• Stay updated with product knowledge and changes in company policies/procedures.
• Gather customer feedback and communicate insights to the management team.
• Adhere to company policies and procedures while delivering service excellence.
• Participate in regular training sessions to enhance knowledge and skills.
• Contribute to team efforts by accomplishing related results as needed.

Requirements

• High school diploma or equivalent; a higher degree is a plus.
• Proven experience in a customer support or customer service role preferred.
• Excellent communication and interpersonal skills with a focus on customer service.
• Ability to handle demanding customers professionally and with empathy.
• Competency in CRM systems and Microsoft Office Suite applications.
• Strong problem-solving skills with the ability to think quickly under pressure.
• Availability to work varied shifts, including evenings, weekends, and holidays.