Customer Service Representative - Arabic Speaker (225-926)

As a Customer Service Representative - Arabic Speaker, you will be the front-line ambassador for our esteemed company, handling various inquiries and concerns with professionalism and enthusiasm. We are searching for a passionate individual who is fluent in both Arabic and English, able to navigate client communications across these languages seamlessly. Customer service is at the heart of our organization's mission; thus, we require an empathetic and proactive problem-solver who can manage customer queries effectively while upholding the company's integrity and image. Our Customer Service Representatives are integral to ensuring our clients receive world-class support, facilitating improved relationships between the company and its clients.

Responsibilities

• Handle incoming customer calls and emails effectively, providing timely solutions.
• Communicate clearly and efficiently in both Arabic and English languages.
• Identify and escalate complex issues to relevant departments for further resolution.
• Maintain thorough and accurate records of client interactions and account updates.
• Resolve customer complaints with patience, aiming for first-contact resolution.
• Provide product and service information, answering detailed queries as needed.
• Continuously enhance your knowledge of company products and services.
• Participate in training sessions and workshops aimed at improving customer service standards.
• Engage proactively in team meetings to discuss updates and brainstorm solutions.
• Maintain confidentiality of sensitive customer and company information at all times.
• Achieve and exceed assigned performance metrics and targets monthly.
• Develop strong customer relationships to foster satisfaction and loyalty.

Requirements

• Fluency in Arabic and English, both verbal and written, is mandatory.
• Previous experience in customer service or a related field is preferred.
• Excellent communication and interpersonal skills are essential qualities.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Strong problem-solving skills, capable of handling complaints professionally.
• Familiarity with CRM systems and practices is advantageous.
• Willingness to work flexible hours, including weekends and holidays, if required.