Customer Service Representative - Arabic Speaker (225-808)

We are seeking a dedicated and proactive Customer Service Representative who is fluent in Arabic to join our dynamic team. This role is pivotal in ensuring an exceptional service experience for our Arabic-speaking customer base. You will be the face of the company, responsible for handling customer inquiries efficiently and with professionalism. Your ability to communicate effectively and resolve customer issues promptly will contribute significantly to our customer satisfaction and retention. If you are passionate about customer service and want to be a part of a forward-thinking company, we encourage you to apply. Join us and be a part of a team that values collaboration, innovation, and diversity.

Responsibilities

• Provide accurate information to customers promptly through various communication channels.
• Handle and resolve customer complaints with patience and empathy.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve overall customer service standards.
• Assist customers with inquiries related to products, services, and billing issues.
• Meet individual and team performance metrics to achieve high satisfaction scores.
• Communicate customer feedback and possible improvements to management effectively.
• Participate in training sessions to enhance product knowledge and customer service skills.
• Manage multiple customer conversations simultaneously with professionalism and courtesy.
• Follow company protocols while ensuring customer privacy and data security.
• Develop a thorough understanding of company products to assist customers better.
• Upsell and promote additional services when appropriate and beneficial to the customer.

Requirements

• Fluency in Arabic and English, both written and spoken, is essential.
• Previous experience in a customer service role or related field is preferred.
• Ability to multitask efficiently while managing time and prioritizing tasks.
• Excellent problem-solving skills with a customer-focused approach.
• Proficiency in using customer service software and CRM tools.
• Strong interpersonal skills and the ability to work in a team environment.
• High school diploma or equivalent qualifications; higher education preferred.