Customer Service Representative - Arabic Speaker (225-626)

We are seeking an enthusiastic and empathetic Customer Service Representative who is fluent in Arabic to join our dynamic support team. As a vital member of our customer service department, you will be responsible for managing and resolving queries, always aiming to provide excellent customer satisfaction. You will be interacting with our Arabic-speaking customers via phone, email, or live chat and ensuring their concerns are addressed in a professional and timely manner. The ideal candidate will possess outstanding communication skills and a genuine passion for helping people. You will work collaboratively with other teams to ensure that customer issues are efficiently resolved, all while maintaining a positive and polite demeanor. Join us and become an integral part of a supportive team, committed to enhancing the overall customer experience.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat promptly.
• Effectively manage and resolve customer complaints in a calm manner.
• Maintain a thorough knowledge of products and services for client assistance.
• Document and track customer interactions and issues in the CRM system.
• Collaborate with internal teams to pursue effective resolutions for clients.
• Identify opportunities for process improvements within the customer service team.
• Deliver feedback to management to improve overall customer experience.
• Assist in the creation and updating of customer service protocols and scripts.
• Participate in team meetings and contribute valuable insights for process enhancement.
• Comply with company policies and procedures to ensure consistency in service delivery.
• Engage in continuous learning to enhance knowledge of services and customer relations.
• Handle multiple tasks efficiently while maintaining high-quality customer service standards.

Requirements

• Fluency in both Arabic and English, with excellent verbal and written skills.
• Proven experience in a customer service or call center role preferred.
• Strong problem-solving skills and the ability to think on your feet.
• Outstanding interpersonal skills and a friendly, approachable demeanor.
• Ability to work both independently and as part of a team environment.
• Proficiency in using CRM systems and standard office software applications.
• Excellent time management skills to handle multiple inquiries efficiently.