Customer Service Representative - Arabic Speaker 17N25

We are seeking a dedicated and experienced Arabic-speaking Customer Service Representative to join our dynamic team. In this role, you'll be the first point of contact for our Arabic-speaking customers, responsible for providing top-notch customer service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction by delivering a seamless experience across all interactions. You should possess excellent communication skills in both Arabic and English, and have a knack for problem-solving. If you enjoy working in a fast-paced environment and are passionate about helping people, this role is perfect for you. Join us and become a crucial part of our team, where you can grow professionally while making a real difference in the customer experience.

Responsibilities

• Provide exceptional customer service to Arabic-speaking clients via phone, email, and chat.
• Identify and resolve customer issues promptly and efficiently to ensure satisfaction.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Utilize CRM systems to document and manage customer interactions and inquiries.
• Collaborate with other team members to ensure consistent and high-quality customer service.
• Keep up-to-date with product knowledge to provide accurate information and support.
• Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
• Conduct feedback calls and surveys to gauge customer satisfaction and service quality.
• Work closely with the sales team to assist in cross-selling and upselling opportunities.
• Participate in training sessions to enhance service delivery and communication skills.
• Follow communication procedures, guidelines, and policies to maintain service standards.
• Escalate complex issues to relevant departments when necessary and ensure follow-through.

Requirements

• Fluent in Arabic and proficient in English with strong communication skills.
• Proven customer service experience or related experience in a similar role.
• Familiarity with CRM systems and practices is highly desirable.
• Strong active listening, problem-solving, and time management skills.
• Ability to multi-task, prioritize, and manage time effectively in a busy environment.
• Empathy and patience in handling customer queries and resolving complaints.
• Flexible to work shifts, weekends, and holidays as required.
• Basic computer literacy, including Microsoft Office and web applications.