Customer Service Representative 11J25

Seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will be the liaison between our company and its current and potential customers. The successful applicant will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. Our ideal candidate is someone who is passionate about helping others, is highly organized, and possesses excellent communication skills. If you are someone who enjoys interacting with people and loves helping them solve their problems, this role is perfect for you! Join us in delivering exceptional customer service and ensuring positive customer experiences.

Responsibilities

• Respond promptly and effectively to customer inquiries and complaints.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid, and complete information using the correct methods.
• Keep records of customer interactions, process accounts, and file documents.
• Handle customer complaints, provide appropriate solutions and alternatives.
• Follow communication procedures, guidelines, and policies thoroughly.
• Resolve product or service issues by clarifying customer complaints.
• Assist with placement of orders, refunds, or exchanges when necessary.
• Prepare and present detailed reports on customer inquiries and complaints.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Meet personal and team sales targets and call handling quotas.
• Collaborate with the team to improve customer service processes and standards.

Requirements

• Proven customer support experience or experience as a client service representative.
• Strong communication and interpersonal skills are essential for this position.
• Familiarity with CRM systems and practices is highly beneficial.
• Ability to multitask, prioritize, and manage time effectively is critical.
• Customer orientation and ability to adapt/respond to different types of personalities.
• High school diploma or equivalent required; a college degree is a plus.
• Strong problem-solving skills and attention to detail are mandatory.