Customer Service Officer 08D25

We are seeking a dedicated and customer-focused Customer Service Officer to join our dynamic team. As a Customer Service Officer, you will be the face of our company, providing exceptional service and support to our customers. You will be responsible for managing customer inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will possess excellent communication skills, both written and verbal, and have a passion for helping others. You will need to work efficiently, troubleshoot problems, and maintain a positive attitude even in challenging situations. If you enjoy interacting with people and you are looking for an opportunity to grow in a fast-paced environment, then this role is for you.

Responsibilities

• Responding promptly to customer inquiries via phone, email, and chat.
• Handling and resolving customer complaints in a professional manner.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Providing accurate, valid, and complete information to customers by using the right methods.
• Processing orders, forms, applications, and requests with attention to detail.
• Ensuring customer satisfaction and providing professional customer support.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary to resolve issues.
• Following communication procedures, guidelines, and policies consistently.
• Identifying and assessing customers’ needs to achieve satisfaction efficiently.
• Contributing to team efforts by accomplishing related results as needed.
• Participating in training and development initiatives to enhance skills.

Requirements

• Proven customer service experience in a similar role or environment.
• Strong phone contact handling skills and active listening abilities.
• Excellent communication and presentation skills, both written and verbal.
• Ability to multitask, prioritize, and manage time effectively under pressure.
• Familiarity with CRM systems and practices is a plus.
• Positive, patient, and adaptable attitude towards varying customer personalities.
• High school diploma or equivalent; a degree in a related field is desirable.