Coordinator - Uniform Standards

Job Purpose

To assist customers and promptly respond to their queries by providing clear information, guidance and service needed , this includes delivery/dispatch of items and cash handling as per company’s adopted policies and procedures.

Key Result Responsibilities

• Opens/closes the showroom timely and maintains a safe and tidy workplace; ensures availability and readiness of display items in the assigned areas.
• Greets customers when entering and leaving the store.
• Handles the main reception desk: receiving payments, issuing receipts, keeping track of all cash and credit transactions, responds to customers’ inquiries whilst relaying clear messages and information as appropriate.
• Secures and properly controls cash, negotiable items, passwords and keys.
• Balances assigned cash drawer on a daily basis, maintains appropriate drawer limits, and adheres to all security procedures in respect to the cash drawer and the key to the cash drawer.
• Attends to customers’ purchases, alterations, laundry, items delivery, etc. Assists customers in fitting, takes measurements for alterations and communicates to manufacturer as needed.
• Properly documents all necessary transactions in the Large Transaction log
• Acts as focal point for the suppliers/vendors with respect to pick-up/drop-off of products and packages.
• Assists the officer/supervisor in stacking items on shelves accurately; collects items from store and delivers to customers as required.
  
  

• Informs the officer/supervisor with any shortages in items or low inventory levels of products within the showroom.
• Packs items to be dispatched to the hubs/stations according to the approved orders and advises officer/supervisor once they are ready for processing.
• Prepares and maintains a database of all uniform orders (new/alteration) in an excel sheet format to be referred to as needed.
• Ensures the comfort of all customers, visitors and guests waiting in the showroom area, escorts them if needed.
• Collects and promptly delivers documents, stationery and messages within the showroom in a timely and efficient manner.
• Executes any other tasks as assigned by the Supervisor/Manager.
  
  

• High School or Diploma in any stream is acceptable.
• Demonstrates pleasant personality and positive attitude all times.
• Well-groomed and organized.
• Dynamic and physically fit for the job, requires frequent movement.
• Age recommended: not above 30 years.
• Proficient in Microsoft Office.
• Good in English Language (Any additional language is a plus).
  
  

• 1-3 years of customer service experience in a similar role in any industry.
• Reliable for handling cash with accuracy and no discrepancies.
• Ability to understand assignments and plan tasks according to priorities and logical order.
• Cooperative team player; possesses good organizing and time management skills.
• Stays up-to-date with needed information and/or changes within the company including names of departments and personnel and their offices locations.
• Capable of comprehending and classifying items and documents needed for required tasks.
• Multi-task oriented, responds to multiple assignments easily and promptly.
• Demonstrates high attention to details.
• Willing to support and provide alternate solutions in ad-hoc scenarios and unplanned situation.
• Dependable, self-initiative takes ownership and acts proactively.
• Displays energy and enthusiasm.
• Employs interpersonal skills to execute tasks and build trust in his/her performance.
• Demonstrates the ability to contribute and successfully deliver against set KPIs.