Cluster Sales Manager

Job Location:

Sharjah Collection

Minor Hotels is a global hospitality leader with over 600 hotels and resorts across six continents, a diverse portfolio of F&B businesses and a selection of luxury transportation services. With over five decades of experience, Minor Hotels has built a global network of hotel and hospitality brands driven by one key philosophy – we don’t need to be the biggest, but we do need to be the best.

Perpetually driven by an entrepreneurial spirit, we create better hospitality brands, businesses and partnerships. We do this because hospitality is our calling. We live and breathe it every day, always led by what matters most to our guests, our team members and our partners.

Joining Minor Hotels means becoming part of a truly international team, with real opportunities to grow, make an impact, and deliver what people truly want most.

The Cluster Sales Manager supports the Director of Sales in driving revenue across the Sharjah Collection portfolio. The role focuses on developing corporate, government, MICE and key account business, maintaining strategic relationships, generating new opportunities, negotiating commercial agreements, and ensuring achievement of sales objectives.

Duties And Responsibilities

• Support the Director of Sales in implementing the overall sales strategy.
• Develop and maintain relationships with government entities, corporate accounts, embassies, associations and key stakeholders.
• Conduct sales calls, presentations, networking events and site inspections.
• Negotiate corporate and government agreements in line with company objectives.
• Prepare sales action plans, account plans and business development activities.
• Maintain an active sales pipeline and accurate CRM records.
• Coordinate with Reservations, Revenue and Operations to ensure smooth execution of business.
• Prepare weekly sales reports, forecasts and market intelligence.
• Represent Sharjah Collection at exhibitions, roadshows and industry events.
• Support the Director of Sales with strategic projects and commercial initiatives.
• Ensure exceptional client service to maximize repeat business.
  
  

HUMAN RESOURCES MANAGEMENT

• Coach and support Sales Executives.
• Identify training needs and recommend development opportunities to the Director of Sales.
• Promote teamwork and accountability within the sales function.
  
  

LAWS, REGULATIONS AND POLICIES

• Makes sure Sharjah Collection follows all applicable laws in UAE.
• Makes sure that Support office assists in delivering quality guest services within departmental and SC standards and guidelines.
• Ensure that the standards required by Law and by Management are always maintained.
  
  

MISCELLANEOUS

• Attend meetings as required by the Director of Sales.
• Perform other sales-related duties assigned by management.
• Maintain flexibility to support business requirements across all properties.
• Assists colleagues to perform similar or related jobs when necessary.
• Ensures guest satisfaction by attending to their requests and inquires courteously and efficiently.
• Accepts flexible work schedule necessary for uninterrupted service to Retreat guests.
• Maintains own working area, materials and company property clean, tidy and in good shape; reports defective materials and equipment to the DOS.
• Continuously seeks to endeavour and improve the department’s efficient operation, and own knowledge of the job function
  
  

APPROVAL

This Job Description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employee contract, implied or otherwise, other than an “at will” employment relationship. It is stressed that changes in business may require alterations to this job description. The employee agrees to be moved as per business requirement to all units of the Sharjah Collection.

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